General Sales Manager
Dick Smith Nissan
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Maintained extensive knowledge of company products and services.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
