Summary
Work History
Overview
Education
Skills
Timeline
Generic

Steven Finnell

Sales Management
Lee's Summit,MO

Summary

Dedicated and results-driven professional with 15+ years of experience in sales, customer service, and operations management. Proven track record in driving sales growth, streamlining inventory management, and fostering strong customer relationships. Skilled in managing cross-functional teams, implementing efficient processes, and providing exceptional customer service. Proficient in a range of software and technologies, including Salesforce, Microsoft Office, and Google Docs. Possesses a strong background in e-commerce, auction management, and retail management.

Work History

Cheese Specialist

Hy-Vee, Inc.
03.2022 - Current
  • Specializes in curating premium cheese products and creating visually captivating displays to optimize sales.
  • Demonstrates deep knowledge of cheese varieties and production techniques to streamline inventory management.
  • Leads customer service initiatives to meet and exceed customer requests, fostering strong relationships.
  • Collaborates cross-departmentally to ensure seamless execution of offsite catering events, highlighting our diverse cheese selection.

Online Auction Coordinator

Self Employed Contractual
01.2020 - 05.2023
  • Independently managed all aspects of online auctions, overseeing the setup and organization of products for sale.
  • Provided dedicated support to customers throughout the auction process, ensuring a seamless and satisfactory experience.
  • Utilized effective communication skills to engage with customers and address any inquiries or concerns promptly.
  • Demonstrated proficiency in coordinating online auctions to maximize participation and drive successful sales outcomes.
  • Implemented strategic marketing tactics to attract a wide range of bidders and enhance the overall auction experience.

Market Sales Manger

BackLot Cars
01.2018 - 05.2020
  • Spearheaded inside sales at an online startup, connecting buyers and sellers within the automotive industry.
  • Managed the marketplace for automotive transactions, ensuring seamless interactions between parties.
  • Developed and implemented strategies to enhance user experience and drive engagement on the platform.
  • Cultivated relationships with sellers and buyers to foster trust and build a loyal customer base.
  • Collaborated with the team to innovate and improve the online platform for optimal performance.

Online Sales Manager

Adesa
11.2016 - 01.2018
  • Managed e-commerce sale listings and provided top-notch customer service in the online automotive auction industry.
  • Led the team in optimizing online auction processes, resulting in Adesa Kansas City achieving online auction of the year award in 2017.
  • Ensured smooth transactions and excellent customer experience through effective communication and support.
  • Implemented strategies to boost online sales and enhance customer engagement on the platform.
  • Collaborated with the team to maintain high standards of service and operational efficiency.
  • Analyzed customer data to identify trends and optimize product offerings.
  • Diagnosed and resolved technical challenges for customers to facilitate online order process.
  • Created compelling product descriptions and visuals, enhancing the overall user experience on the e-commerce platform.
  • Coordinated with logistics providers to streamline shipping processes, minimizing delivery times for enhanced customer satisfaction rates.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and fostering positive client relationships.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Auction Manager

Cargo-largo
01.2014 - 11.2016
  • Directed sales and warehouse operations with a weekly revenue goal of over $100,000, achieving a 70% increase in sales.
  • Implemented efficient inventory management strategies to optimize product turnover and minimize waste.
  • Supervised warehouse staff to ensure smooth operations and timely order fulfillment.
  • Developed and executed marketing initiatives to attract customers and drive sales growth.
  • Established strong vendor relationships and negotiated favorable contract terms to enhance profitability.
  • Coordinated logistics for auction events, enhancing operational efficiency and attendee experience.
  • Trained and mentored staff on auction procedures and best practices.
  • Managed a diverse team of auction staff, ensuring smooth operations and high levels of productivity.
  • Coordinated with consignors to secure high-quality inventory, increasing the overall value of auctions held.
  • Implemented effective risk management strategies to minimize potential losses due to non-payment or fraudulent bidders.

Owner

Collect-A-Bid Auctions
01.2011 - 12.2014
  • Founded and operated Collect-A-Bid Auctions, an e-commerce platform specializing in auctions from concept to inception.
  • Successfully grew the business, focusing on business development and expanding the customer base.
  • Implemented innovative strategies to drive traffic to the online platform and increase sales revenue.
  • Provided leadership in all aspects of the business, including marketing, customer service, and operations.
  • Fostered a customer-centric approach, ensuring high levels of customer satisfaction and repeat business.
  • Oversaw inventory management processes, ensuring accurate listings and timely updates.
  • Collaborated with clients to evaluate items for auction, providing expert guidance on value.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Sales Manger

Equip-bid
01.2010 - 12.2013
  • - Managed warehouse operations, sales, and provided exceptional customer service leadership in the online auction industry.
  • - Oversaw inventory management and order fulfillment processes, ensuring accuracy and efficiency.
  • - Led a team of sales professionals, providing training, mentoring, and support to drive performance.
  • - Developed and executed strategic initiatives to increase sales and meet business objectives.
  • - Maintained relationships with clients and vendors to facilitate smooth transactions and promote long-term partnerships.

Overview

16
16
years of professional experience

Education

Photography

University Of Missouri Kansas City
Kansas City, MO
09.1997 -

Skills

  • Product presentation
  • Customer service
  • Product knowledge
  • Product displays and showcases
  • POS system operation
  • Food safety standards
  • Sales expertise
  • Inventory oversight
  • Cross-selling products and services
  • Upselling
  • Client relationship management
  • Sales process
  • Account management
  • Rapport and relationship building
  • New business development
  • Solution selling
  • Order management
  • CRM software
  • Salesforce
  • Consultative sales

Timeline

Cheese Specialist

Hy-Vee, Inc.
03.2022 - Current

Online Auction Coordinator

Self Employed Contractual
01.2020 - 05.2023

Market Sales Manger

BackLot Cars
01.2018 - 05.2020

Online Sales Manager

Adesa
11.2016 - 01.2018

Auction Manager

Cargo-largo
01.2014 - 11.2016

Owner

Collect-A-Bid Auctions
01.2011 - 12.2014

Sales Manger

Equip-bid
01.2010 - 12.2013

Photography

University Of Missouri Kansas City
09.1997 -

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Steven FinnellSales Management