Steven Flacks
Henderson,NV
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Store Owner
Pony Express Mailbox Services
07.1987 - 01.2019
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing customer inquiries or concerns.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Streamlined inventory management processes by implementing an efficient tracking system that reduced time spent on manual tasks.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later.
- Provided financial management through preparing bank deposits and settlement of sales.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based on costs and fees for successfully operating the business.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing customer inquiries or concerns.
Education
Associate of Science - Hotel Technology
Sullivan County Community College
Loch Sheldrake, NY07.1978
Skills
- Inventory Control
- Business Marketing
- Business Administration
- Financial Planning
- Operations Management
- Financial Tracking
- Cash Handling
- Inventory Management
- Financial Management
- Customer Service
- Problem Solving
- Time Management
- Decision Making
Affiliations
- Family Reading, Researching, Music and Outdoors.
Languages
English
References
References available upon request.
Timeline
Store Owner
Pony Express Mailbox Services
07.1987 - 01.2019
Associate of Science - Hotel Technology
Sullivan County Community College
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