Steven Fletcher
Oradell,NJ
Summary
Customer-focused professional with 8+ years of experience in sales, guest services, and education support roles. Proven ability to build strong relationships, resolve complex customer needs, and deliver high-quality service in fast-paced environments. Experienced with Salesforce, Workday, and call center platforms. Seeking to contribute strong communication and service skills to a growth-focused organization.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Oradell Public School
11.2024 - Current
- Supported students requiring additional academic and behavioral assistance.
- Aided students in staying on track with schoolwork, reading or writing notes. Assists the teacher with any additional tasks within the classroom to ensure student engagement.
Sales Representative
Inogen
08.2022 - 06.2024
- Marketed and sold portable oxygen concentrators, consistently educated customers on product benefits and insurance options to ensure informed purchasing decisions.
- Accommodated customers in navigating insurance processes, facilitating a smoother and more accessible acquisition process.
- Managing incoming calls and inquiries with professionalism and efficiency, providing timely and accurate information
- Consistently meet daily goals of 80+ dials and over 2 hours talk time.
Customer Service Advocate
Carvana
09.2021 - 08.2022
- Safely operated a hauler to transport customer vehicles to and from designated locations, ensuring timely and secure delivery and pick up.
- Executed accurate completion of transaction paperwork, including documentation and customer signatures in compliance with company procedures and regulations.
- Resolved customer inquiries efficiently through multi-channel communication platforms.
Shuttle Driver
Sandpearl Resort
03.2019 - 09.2021
- Chauffeured resort guests to various destinations while providing exceptional service and assistance to enhance the overall guest experience.
Member Representative
AAA
09.2017 - 02.2019
- Educated members on AAA products and services, enhancing understanding and utilization of offerings.
- Delivered exceptional customer service, addressing member inquiries and resolving issues efficiently.
- Processed membership applications and renewals accurately, ensuring compliance with company standards.
Cast Member
Walt Disney Company
12.2014 - 06.2017
- Successfully resolved guest inquiries and concerns to enhance overall guest experience and satisfaction.
- Adhered to Disney's high standards of service excellence and upheld the park's reputation for delivering exceptional guest service.
Education
Associate's Degree - Arts
College of Lake County
Grayslake, ILSkills
- Customer Service & Client Relations
- CRM & Call Center Tools: Salesforce, Five9, Dayforce, Workday
- Microsoft Office: Excel, Word, PowerPoint
- Communication & Organization
- Behavior management
- Small group and individual assistance
Websites
Timeline
Paraprofessional
Oradell Public School
11.2024 - Current
Sales Representative
Inogen
08.2022 - 06.2024
Customer Service Advocate
Carvana
09.2021 - 08.2022
Shuttle Driver
Sandpearl Resort
03.2019 - 09.2021
Member Representative
AAA
09.2017 - 02.2019
Cast Member
Walt Disney Company
12.2014 - 06.2017
Associate's Degree - Arts
College of Lake County