Steven Flores
San Antonio,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in busy establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Bartender
2015 Place
01.2017 - Current
- Served/entertained customers during high volume special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld protocol per TABC standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Explained daily specials and beverage promotions and exceed daily sales goals.
- Cultivated strong rapport with repeat customers, and maintained long term relationships.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Luthers Cafe
02.2015 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to guest, based on their personal preferences.
- balanced a cash drawer for duration of the shift.
- Organized bar inventory and storage.
Lead Bartender
Brass Monkey
10.2012 - 12.2017
- Served extremely high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Built relationships with vendors to manage orders and negotiate costs.
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Ritas On The River
01.2008 - 08.2013
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Server
La Gloria
08.2012 - 02.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Real Estate License - Real Estate
Champions Real Estate
San Antonio, TX03.2018
High School Diploma -
Earl Warren High School
San Antonio, TX06.2004
Skills
- Plates Presentation
- Cash Register Operation
- Staff Management
- Cocktail List Development
- Face to face sales
- Customer Relations
- Mixology Techniques
- TABC Regulations
- Fast learner in fast paced workplace
- Energetic and eager personality
Accomplishments
- Named Bartender of the Year by Brass Monkey
- Promoted from Server to Bartender At Ritas On The River
- Passed and Completed Real Estate Licensing in 5 months
Certification
- Licensed Real Estate Agent 2018-2021
- TABC Certified
- Food Handlers License
Timeline
Head Bartender
2015 Place
01.2017 - Current
Bartender
Luthers Cafe
02.2015 - 01.2018
Lead Bartender
Brass Monkey
10.2012 - 12.2017
Server
La Gloria
08.2012 - 02.2013
Bartender
Ritas On The River
01.2008 - 08.2013
Real Estate License - Real Estate
Champions Real Estate
High School Diploma -
Earl Warren High School
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