Summary
Overview
Work History
Skills
Timeline
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Steven Flores

Steven Flores

Hartland,MI

Summary

Innovative and results-driven leader with over a decade of proven success in regional management, strategic planning, and operational excellence. Expertise in driving revenue growth and enhancing customer service through effective leadership and cohesive team development. Dynamic leader adept at aligning cross-functional teams toward achieving organizational goals. Consistently achieved substantial performance improvements and company success. Expand sphere of influence by training and promoting high-integrity leaders who make a bottom-line difference in sales, operations and service.

Overview

20
20
years of professional experience

Work History

Regional Manager

LL Flooring
01.2018 - Current
  • Lead and developed a team of over 50 sales and operational staff across multiple locations, significantly enhancing team productivity and efficiency
  • Spearheaded the implementation of new sales strategies, which resulted in a consistent year-over-year revenue increase, exceeding company targets
  • Enhanced customer satisfaction and loyalty through the introduction of innovative customer service initiatives, leading to a marked improvement in client retention rates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.

Field Installation Manager

LL Flooring
01.2016 - 01.2018
  • Oversaw the successful installation of flooring products across numerous residential and commercial projects, ensuring quality control and adhering to strict deadlines
  • Developed and maintained strong relationships with contractors and vendors, optimizing supply chain efficiency and reducing material costs
  • Implemented a comprehensive training program for new installers, improving team skill levels and reducing installation errors by 20%.
  • Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
  • Managed installation schedules proactively to avoid delays and reduce downtime for clients.
  • Communicated effectively with stakeholders, maintaining transparency throughout the project lifecycle.
  • Conducted regular progress meetings with team members to track performance against project milestones.
  • Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.

Store Manager

LL Flooring
01.2012 - 01.2016
  • Led a team of 10 sales associates to consistently exceed sales targets by coaching on customer service and sales techniques
  • Implemented inventory management strategies that reduced excess stock by 30% and improved the efficiency of in-store operations
  • Developed and executed in-store promotions and community engagement events that increased foot traffic by 20%.

Skills

  • Strategic Planning & Execution
  • Leadership & Team Development
  • Revenue Growth & Sales Strategy
  • KPI Development & Analysis
  • Process Optimization & Compliance
  • CRM & Data Analytics Tools Proficiency
  • Training Program Development
  • Stakeholder Engagement & Communication
  • Staff Management
  • Strategic Planning
  • Staff Training and Development
  • Operations
  • Multi-unit management
  • Goal Setting and Performance Metrics

Timeline

Regional Manager

LL Flooring
01.2018 - Current

Field Installation Manager

LL Flooring
01.2016 - 01.2018

Store Manager

LL Flooring
01.2012 - 01.2016

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Steven Flores