Steven Flores
Fresno,CA
Summary
Seasoned Floor Staff Member with experience in providing top-notch customer service in fast-paced environments. Possess strong skills in problem-solving, team collaboration and communication. Have consistently improved efficiency and productivity through personal time management and leadership. Known for maintaining cleanliness and organization on the floor while ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bartender
Regal Cinemas
Fresno, CA
06.2024 - Current
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Maintained a balanced cash drawer at the end of each shift
Theatre Floor Staff
Regal Cinemas
Fresno, CA
04.2021 - Current
- Assisted in setting up the theater for performances, including cleaning and organizing seating areas
- Greeted customers and assisted them with ticket purchases
- Provided customer service to patrons by answering questions and resolving issues
- Checked tickets at the entrance of the theater before allowing guests to enter
- Stocked concession stands with food items and beverages for sale
- Operated cash registers when selling concessions or merchandise to customers
Host
Red Robin
Fresno, CA
03.2021 - 07.2021
- At Red Robin, I was a host responsible for many tasks including welcoming guests, cleaning and sanitizing areas of the restaurant, sweeping, rolling silverware, and bussing tables
- I would also bag and seal food for togo orders in a timely manner
- This job allowed me to use my customer service skills well
- I would greet customers with a smile, welcoming tone, and a great attitude to make them feel they were making a great decision dining with us
Cashier/Host
Marie Calendars
Fresno, CA
11.2020 - 03.2021
- As a Marie Callender's employee, I had the responsibilities of cashier, finding and organizing pies for online and reserved orders, and acting as "runner”, which consisted of boxing and bagging pies for customers
- Another responsibility I had was whipping pies and cleaning the store
- This included sweeping, mopping, taking out trash, and overall cleaning and sanitizing our workplace.
Seasonal Employee
Party City
10.2020 - 11.2020
- As a seasonal employee at Party City, I would constantly be on my feet asking customers if they needed help finding anything, or if there was anything I could help them with
- This job offered multiple tasks such as stocking shelves, organizing isles, helping customers order costumes, answer questions, pull costumes from our inventory, and update costume stock information in our program
- This job was completely customer service and I enjoyed every bit of it
- I would always make sure I had a smile on my face so I can be approachable and if a customer needed help with something, I would make sure they were helped
Financial Service Representative
Educational Employees Credit Union
08.2019 - 03.2020
- As a Financial service representative, I would be the front lines of the credit union
- I would help members deposit and withdraw funds from their accounts
- I would also cross sell products pertaining to the credit union such as our line of credit cards, auto loans, and accounts, also explaining terms and annual percentages
- I would also help close the branch, such as balancing totals with cash and checks, balancing credit cards, shredding important documents, cleaning workspaces, and balancing myself, making sure I am not over my limits of cash per day
- All employees of the credit union worked with an advanced machine that would disperse and take in any amount of money and would also be able to spot counterfeits
- A responsibility I held at this job was using a personal cash drawer with limits
- I would deposit and withdraw from members accounts with money I was tied with, this meant I had to make sure I had given and taken the correct amount while making sure I had not taken any counterfeits.
Education
Business Administration
Clovis Community College
Fresno, CA05-2024
Business Administration
California State University - Fresno
Fresno, CASkills
- Time management skills
- Positive Outlook Under Pressure
- Great public speaker
- Clear and effective communication
- Collaborative Team Member
- Great customer service skills
- Suggestive Selling
- Responsible Alcohol Service
Timeline
Bartender
Regal Cinemas
06.2024 - Current
Theatre Floor Staff
Regal Cinemas
04.2021 - Current
Host
Red Robin
03.2021 - 07.2021
Cashier/Host
Marie Calendars
11.2020 - 03.2021
Seasonal Employee
Party City
10.2020 - 11.2020
Financial Service Representative
Educational Employees Credit Union
08.2019 - 03.2020
Business Administration
Clovis Community College
Business Administration
California State University - Fresno
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