Steven Flynn

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals and technicians, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

• Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
• Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
• Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
• Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
• Managed installation schedules proactively to avoid delays and reduce downtime for clients.
• Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
• Streamlined installation processes for increased productivity and reduced project timelines.
• Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
• Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Conducted regular progress meetings with team members to track performance against project milestones.
• Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
• Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
• Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
• Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
• Enhanced team morale and productivity by recognizing outstanding performance and providing opportunities for professional development.
• Enhanced customer trust, providing clear communication and updates throughout installation process.
• Optimized resource allocation, assigning team members to projects based on skills and experience.
• Addressed and resolved client concerns promptly, maintaining positive relationships and repeat business.
• Oversaw successful installation of high-value projects, maintaining strict quality control measures.

• Enhanced inventory accuracy by implementing efficient stock management systems.
• Coordinated with suppliers to ensure timely delivery of spare parts.
• Improved customer satisfaction with organized and accessible parts inventory.
• Developed training programs for staff to optimize inventory procedures.
• Managed parts inventory to support seamless operations.
• Enhanced supplier relationships by negotiating favorable terms.
• Optimized storage space, effectively utilizing warehouse layout.
• Monitored inventory levels to prevent stockouts and overstocking.
• Supported team by providing technical expertise and guidance.
• Resolved discrepancies in inventory records, maintaining accuracy.
• Collaborated with service department to ensure availability of parts.
• Achieved cost savings by identifying alternative suppliers.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with technicians to ensure understanding of workload and effective routing
• Directed dispatching, routing, and tracking of 16 fleet vehicles.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Set and achieved company defined sales goals.

Started as a delivery driver and worked my way up to general manager quickly. Left the position for a better opportunity.