Steven Forrest
O'Fallon,MO
Summary
Results-driven Network Engineer with 14 years of expertise deploying and maintaining Charter's infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and proficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Aspiring for management so that I can bring the leadership qualities gained from being a senior member that has cultivated our team to being one of the most highly regarded throughout Charter.
Overview
13
13
years of professional experience
Work History
Network Engineer I
Charter Communications, Spectrum
02.2017 - Current
- Troubleshot complex multi-vendor network service provider issues.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Acquired and maintained advanced knowledge of networking protocols.
- Provided firewall and VPN management, security and incident response.
- Analyzed and defined network requirements, optimization and support for countless projects.
- Led team development and assisted in project management coordination.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Provided security incident triage and response.
- Analyzed, identified and resolved complex network hardware and connection problems.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
Sr Systems Support Specialist
Levi, Ray, And Shoup
04.2011 - 02.2017
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Conducted research and sampling to compile resources to assist and expedite problem resolution.
- Performed technical support and troubleshooting services to optimize system performance.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
Earth City, MO06.2013
Associate of Science - Computer Networking Systems
ITT Technical Institute
Earth City, MO06.2011
Skills
- Access Control
- Technical Troubleshooting
- Performance Improvement
- Risk Assessment
- Firewall Management Tools
- Effective Communication
- SNMP Monitoring
- Network Configuration
- Network Device Monitoring
- Organized and Detail-Oriented
- Proactive and Team Player
- Network Performance Monitoring
- LAN Switching Technologies
- Networking Protocol Expertise
- User Support
- Network Architecture Understanding
- Technical Infrastructure Upgrades
- Firewall Functionality
- Network Security Systems
- Networking and Routing Protocol Expertise
- Cisco Switching Expertise
- Remote Work Support
- Strong Troubleshooting Skills
- Excellent Presentation Skills
- Network Security
- Project Management
- Technical Support
- Network Troubleshooting
- Firewall Technology Expertise
Additional Information
For the past 3 years I have conducted a fundraiser to donate all proceeds to Siteman Cancer Research Center. The event is conducted over 2 days and requires months of planning, vendor coordination, sponsorship affiliations, management of numerous volunteers, course construction, implementing safety measures, and most importantly - time management. The event brings more than 65 competitors to a single location where they compete for prizes and trophies. It is critical to the assurance of the competitors safety that all areas of this competition run smoothly while at the same time providing a unique venue that generates quality entertainment to ensure continued years of success.
In addition, looking to expand level of expertise with certifications in Networking, Security, and Palo Alto firewalls through advanced education and skill building techniques. Completion of above no later than November 2024
Timeline
Network Engineer I
Charter Communications, Spectrum
02.2017 - Current
Sr Systems Support Specialist
Levi, Ray, And Shoup
04.2011 - 02.2017
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
Associate of Science - Computer Networking Systems
ITT Technical Institute
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