Steven Foster
Belfast,TN
Summary
Dedicated hotel housekeeper with proven expertise in cleaning techniques and guest relations at Soaring Eagle Casino & Resort. Enhanced guest satisfaction through meticulous room inspections and efficient room turnover, consistently exceeding cleanliness standards. Recognized for strong teamwork and attention to detail, contributing to a positive work environment and improved operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Hotel Housekeeper
Soaring Eagle Casino & Resort
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Reduced linen waste through careful inventory management and timely replacement of worn items.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Upheld strict adherence to health and safety standards, minimizing risks of accidents and ensuring safe environment for guests and staff.
- Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
- Improved room readiness efficiency with thorough and systematic cleaning protocols.
- Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
- Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
- Adapted cleaning routines to meet unique needs of guests with allergies or special requests, ensuring their comfort and satisfaction.
- Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
- Assisted in inventory control of housekeeping supplies, preventing shortages and excesses that could impact operations.
- Reduced complaints regarding room cleanliness by implementing detailed inspection procedures post-cleaning.
- Reduced need for deep cleaning interventions by maintaining consistent and thorough daily cleaning schedule.
- Streamlined linen inventory management, ensuring adequate supply for daily operations without overstock.
- Minimized waste, carefully managing cleaning supplies and reusing towels and linens when possible, in accordance with hotel policies.
- Enhanced efficiency, organizing cleaning supplies and equipment for easy access and minimal downtime.
- Improved speed of room turnover, allowing for earlier check-ins when requested by guests.
- Fostered culture of teamwork within housekeeping department, leading by example and supporting colleagues in their tasks.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Contributed to sustainability efforts by using eco-friendly cleaning products and techniques.
- Collaborated with maintenance team to report and address minor repairs promptly, maintaining room functionality and appearance.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Sheeter Helper
Hawk Converting
07.2024 - Current
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Participated in training sessions to enhance skills and knowledge.
- Enhanced safety on job site by rigorously following safety protocols and conducting regular equipment checks.
- Improved store appearance and accessibility by systematically restocking shelves and ensuring clean, navigable aisles.
- Optimized inventory management by accurately logging incoming and outgoing stock, reducing discrepancies.
- Enhanced customer engagement by creating visually appealing product displays, attracting more foot traffic.
- Improved operational efficiency by conducting routine maintenance on equipment, preventing unexpected downtime.
- Fostered collaborative work environment by actively participating in team meetings and sharing constructive feedback.
- Ensured customer satisfaction by promptly addressing inquiries and resolving issues, leading to positive shopping experience.
- Strengthened customer loyalty, engaging in friendly interactions and providing helpful advice on product selection.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Cleared work sites of hazardous items.
- Maintained knowledge of safety practices for removing hazards from working sites.
Stocking and Cashier
Dollar General Market
03.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Associate
Walgreens
03.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma - General Studies
Cornerstone Christian Correspondence
Townsend, GA2017
Skills
- Bed making proficiency
- Cleaning techniques
- Bathroom cleaning proficiency
- Room turnover
- Safe chemical handling
- Guest relations
- Assignment management
- Surface sanitation
- Odor control methods
- Safety monitoring
- Furniture polishing techniques
- Floor care techniques
- Supply management
- Stain removal expertise
- Laundry expertise
- Waste disposal methods
- Chemical handling
- Sanitization practices
- Sanitizing
- Towel replenishment
- Upholstery maintenance
- Turndown service
- Room verification
- Linen management
- Deep cleaning
- Restocking supplies
- Dusting
- Linen replacement
- Surface dusting
- Housekeeping
- Time management
- Customer service
- Multitasking and prioritizing
- Supply restocking
- Deep cleaning protocols
- Quality control
- Cleaning bathrooms
- Floor vacuuming
- Sorting and washing laundry
- Interior and exterior cleaning
- Trash collection and disposal
- Sweeping and mopping
- Supply stocking
- Window cleaning
- Guest service and support
- Vacuuming
- Professional and courteous
- Work planning and organization
- Heavy lifting
- Dusting furniture
- Lost and found management
- Room maintenance scheduling
- Commercial cleaning
- Floor cleaning, polishing, and waxing
- Staff training
- Health and safety compliance
- Mopping and sweeping
- Rug and carpet cleaning
- Inventory control
- Furniture moving
- Guest request response
- Ordering cleaning supplies
- COVID-19 safety procedures
- Restroom servicing
- Meeting room preparation
- Stain removal
- Customer inquiry and response
- Germicide application
- Quality assurance
- Ceiling fan cleaning
- Window blind dusting
- Quality control guidelines
- Equipment disinfection
- Hazardous chemical training
- Steam-operated sterilizers
- Commercial equipment operation
- Drapery washing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- OSHA compliance
Timeline
Sheeter Helper
Hawk Converting
07.2024 - Current
Stocking and Cashier
Dollar General Market
03.2020 - 03.2021
Customer Service Associate
Walgreens
03.2019 - 03.2020
Hotel Housekeeper
Soaring Eagle Casino & Resort
High School Diploma - General Studies
Cornerstone Christian Correspondence
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