Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN FRANCIS

St. Petersburg,Florida

Summary

Compassionate Educator with expertise in student needs assessment and IEP development, illustrated over 29 years of special education instruction. Offers 25 years of special education experience combined with behavioral and Specific learning instruction competencies. Communicates openly with students to build rapport, evaluate progress and encourage skill- building. Consistently-analyzes performance to address IEP modification needs and employs positive behavior strategies and replacement behavior instruction to address behavioral challenges. Seasoned food runner/suite attendant highly experienced in food service roles. Delivered food quickly to customers and frequently topped off drinks to maximize satisfaction. Well-versed in safe handling and cleaning requirements. Committed food runner/ suiteattendant with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Food Runner/ Suite Attendant

Compass Group USA
St. Petersburg, FL
03.2023 - Current
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Helped maintain organization of walk-in coolers and freezers according to health department regulations.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Collaborated with management team on ways to improve service levels within the restaurant.

Exceptional Education Teacher

Pinellas County Public Schools/ Azalea Middle School
St. Petersburg, Florida
02.2020 - Current
  • Participated in professional development trainings focused on inclusive education practices and strategies
  • Served as case manager for assigned students, coordinating services and monitoring progress throughout school year
  • Developed and implemented individualized education plans IEPs for students with special needs
  • Conducted parent-teacher conferences to discuss student progress and address any concerns.
  • Provided individualized instruction to students with special needs based on their IEPs.
  • Developed and implemented behavior management plans for students with behavioral issues.

Seafood/ Meat Department Manager

Lucky's Market
St. Petersburg, Florida
03.2018 - 01.2020
  • Developed promotional strategies for seasonal items or slow-moving products
  • Maintained inventory of knives, tools and consumable equipment used in meat preparation
  • Assisted customers with special orders, custom cuts, or product recommendations as needed
  • Trained butcher on proper cutting, grinding and preparation techniques for specific cuts of meat.

Deep Water Lifeguard

Universal Orlando Resorts
Orlando, Florida
01.2017 - 01.2019
  • Rescued distressed persons, using rescue techniques and equipment
  • Cautioned recreational participant regarding inclement weather, unsafe areas, and illegal conduct
  • Easily establish rapport with people of all ages, cultures, and beliefs
  • Recognized by team leads for positive, professional guest interactions
  • Extensive drill and practice in life saving techniques.

Special Education Teacher

Advoserv
Mt. Dora, Florida
01.1991 - 01.2016
  • Taught socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement
  • Planned curriculum and other instructional materials to meet student's needs, considering such factors as physical, emotional, and educational abilities
  • Provided consistent reinforcement to learning, and continuous feedback to student
  • Observed, evaluated, and prepared reports on progress of students
  • Conferred with parents, administrators, testing specialists, social workers and others to develop individual educational plan for student.

Education

B.S., Liberal Studies -

The University of Central Florida
01.1993

Skills

  • Behavior Modification
  • Classroom Management
  • Implementation Strategies
  • Educational Systems
  • Teaching Strategies
  • Excellent Interpersonal Skills
  • Parent Communication
  • Safe Food Handling
  • Kitchen Support
  • Order Verification
  • Supply Restocking
  • Kitchen Communication

Certification

  • Exceptional Student Education K-12, FL, 2021
  • Physical Education K-12, FL, 2021
  • Florida Professional Teacher Certification, FL, 2021
  • Deep Water Life Guard, FL, 2020

Timeline

Food Runner/ Suite Attendant

Compass Group USA
03.2023 - Current

Exceptional Education Teacher

Pinellas County Public Schools/ Azalea Middle School
02.2020 - Current

Seafood/ Meat Department Manager

Lucky's Market
03.2018 - 01.2020

Deep Water Lifeguard

Universal Orlando Resorts
01.2017 - 01.2019

Special Education Teacher

Advoserv
01.1991 - 01.2016

B.S., Liberal Studies -

The University of Central Florida

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STEVEN FRANCIS