Steven Francisco
NYC,NY
Summary
Bilingual (English/Spanish) administrative professional with 10+ years of experience across medical, finance, human resources, and customer service sectors. Proven expertise in clinical office operations, data entry, and relationship management. Demonstrated success in team leadership, business outreach, and time management. Skilled in streamlining workflows, supporting cross-functional teams, and delivering high-quality service with accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Balance Billing Coordinator
1199 SEIU National Benefit Fund
05.2025 - 01.2026
- Negotiated and resolved large volume of balance billing inquiries, negotiated fees and discounts for members with non-participating providers to reduce out of pocket expenses;
- Reviewed claims to determine if appropriate actions were taken; followed up with Claims & Recovery Units to initiate adjustments and recovered monies.
- Communicated via telephone and written correspondence with providers, members, attorneys, or collection agencies to resolve balance billing/fee negotiation inquiries to completion; handled large call volume in reference to balance billing inquiries
- Researched provider contracts and lease network reports to ensure providers are not breaching contracts by referring members out of network
- Coordinated the resolution of billing discrepancies, enhancing customer satisfaction and retention.
- Managed billing processes to ensure accuracy and compliance with organizational policies.
Employment Verification & Compliance Supervisor
New York City Housing Authority
12.2022 - 12.2024
- Maintained and audited comprehensive digital and physical HR files, ensuring full compliance with regulatory standards and internal data integrity protocols.
- Managed complex HR data using Excel and internal HRIS systems, tracking employee verification documents, workers' compensation claims, and sensitive records.
- Collaborated directly with the HR Director on high-impact projects and facilitated the accurate completion and submission of PSLF (Public Service Loan Forgiveness) forms.
- Developed and implemented compliance training programs for staff to enhance understanding of regulations.
- Conducted comprehensive audits to ensure adherence to housing authority policies and procedures.
Office Services Supervisor
Orrick, Herrington & Sutcliffe LLP
05.2019 - 09.2022
- Supervised and trained a team of 6 administrative professionals, driving productivity, performance optimization, and compliance with high standards in mailroom operations and document control.
- Delivered critical administrative support to attorneys and senior partners by managing legal document organization, records retention, and filing systems, enhancing legal workflow efficiency and data accuracy.
- Directed end-to-end mailroom operations, including sorting, tracking, and delivery logistics, to ensure timely correspondence handling and seamless office administration.
- Executed high-volume, detail-oriented data entry with 100% accuracy, maintaining up-to-date digital and physical records for legal case management and internal process optimization.
Human Resources Onboarding Supervisor
Memorial Sloan Kettering Cancer Hospital
05.2017 - 11.2019
- Supervised end-to-end onboarding processes for new hires across clinical, research, and administrative departments, ensuring full healthcare and HR regulations compliance.
- Oversaw data entry and integrity in HRIS platforms (e.g., Workday), managing new hire records, I-9 documentation, background checks, and credentialing workflows.
- Collaborated with cross-functional teams, including IT, Payroll, and Compliance, to ensure a seamless onboarding experience and timely system access for employees.
- Led onboarding orientations and training sessions, enhancing employee engagement and understanding of organizational policies, benefits, and EHS requirements.
IT Help Desk Consultant
Weill Cornell Hospital
06.2015 - 05.2017
- Provided Tier 1 technical support for over 500 end-users, troubleshooting hardware, software, and network issues across clinical and administrative departments.
- Resolved service requests via ticketing system (e.g., ServiceNow), ensuring SLA compliance and escalating complex issues to Tier 2/3 support when necessary.
- Supported the deployment, configuration, and maintenance of Windows workstations, printers, mobile devices, and secure hospital systems (e.g., EPIC, Citrix).
- Diagnosed and resolved complex IT problems through remote troubleshooting techniques and tools.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
KRA Consultant
Kroll
02.2014 - 06.2015
- Liaised with clients, legal teams, and financial advisors to ensure accurate reporting and seamless case management.
- Maintained and reconciled detailed creditor data, service lists, and financial records for complex bankruptcy proceedings.
- Reviewed legal and financial documents (e.g., claims, schedules, contracts) to support case administration and compliance.
- Processed incoming proof of claim forms and bankruptcy-related mail, ensuring timely logging, accuracy, and proper routing.
Claims Processing Consultant
Mercer
01.2012 - 02.2014
- Meticulously assessed and validated claim submissions, ensuring accuracy and completeness of information for swift processing.
- Maintained meticulous records of insurance policy details and claims data within a robust database system, ensuring seamless retrieval and organization.
- Skillfully analyzed policy coverage parameters and adeptly calculated claim amounts, ensuring optimal reimbursement for services rendered.
- Facilitated clear and concise communication channels between insurance agents, beneficiaries, and internal stakeholders, fostering collaborative relationships and expediting claims resolution.
Education
Bachelor's Degree - Business Administration, Psychology
CUNY College of Technology
NYC01.2026
Skills
- Bilingual (English/Spanish)
- Administrative professional
- Clinical office operations
- Data entry
- Relationship management
- Team leadership
- Business outreach
- Time management
- Streamlining workflows
- Supporting cross-functional teams
- Delivering high-quality service
- Accuracy
- Efficiency
- Deadline oriented
- File management
- Data entry proficiency
- Audit support
- Billing software
- Payroll liability and deductions
- Accounts receivable management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Balance Billing Coordinator
1199 SEIU National Benefit Fund
05.2025 - 01.2026
Employment Verification & Compliance Supervisor
New York City Housing Authority
12.2022 - 12.2024
Office Services Supervisor
Orrick, Herrington & Sutcliffe LLP
05.2019 - 09.2022
Human Resources Onboarding Supervisor
Memorial Sloan Kettering Cancer Hospital
05.2017 - 11.2019
IT Help Desk Consultant
Weill Cornell Hospital
06.2015 - 05.2017
KRA Consultant
Kroll
02.2014 - 06.2015
Claims Processing Consultant
Mercer
01.2012 - 02.2014
Bachelor's Degree - Business Administration, Psychology
CUNY College of Technology