Steven Frederick Shadell
Ladera Ranch,CA
Summary
Enthusiastic and customer-focused professional with a passion for Apple technology and hands-on experience delivering customer support. Exceptional communication, customer service, and relationship-building skills. Experienced in sales and marketing, business development, and appointment setting. Skilled in managing customer interactions, resolving inquiries, and ensuring a positive guest experience. Guest relations skills with a solid background in event coordination. Facility maintenance and safety. Teamwork and collaboration. Proven ability to handle administrative duties such as payment processing and scheduling.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Newporter Club
10.2020 - Current
- Front Desk, Check-in Members, Schedule Tours, Membership Sales, Process and Verify Credit Card Payments, Reserve Tennis and Pickleball Courts, Drive and Pick up Guests for unique events, Maintenance. Assist guests with inquiries and provide information about amenities. Create a positive and welcoming atmosphere and ensure all guests have a fun and memorable visit. Monitor guest behavior and assist when necessary.
- Resolved customer inquiries and complaints with a focus on maintaining high satisfaction levels.
- Assisted in inventory management, tracking stock levels, and minimizing waste through effective forecasting.
- Coordinated scheduling and resource allocation to optimize workflow efficiency across departments.
- Monitored daily operations ensuring adherence to company policies and operational standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Marketing Assistant
Coldwell Banker
09.2017 - 06.2019
- Marketing Flyers, Canvas, and Distributing Flyers Door to Door, Realtor Trade Show
- Assisted in developing marketing materials to support campaign initiatives.
Education
Associate of Science - Communications
Cal State Fullerton
Fullerton, CA06.2024
A.A Degree - Communications
Saddleback College
Mission Viejo, CA06.2023
Skills
Customer service
- Team leadership
- Time management
- Customer relations
- Problem-solving
- Retail operations
- Sales growth
- Team motivation
- Verbal and written communication
- Marketing
- Customer service and satisfaction
- Decision-making
Awards
Tesoro Titan Award and Varsity Letter Award, Fall 2017 “Most Valuable Runner”, 2015 Junior Olympic National Cross-Country Championships, Albuquerque, NM National Cross-Country Championships, Myrtle Beach, SC 2014 Scholar Athlete / 2013 Wildcats Club
Timeline
Assistant Manager
The Newporter Club
10.2020 - Current
Marketing Assistant
Coldwell Banker
09.2017 - 06.2019
Associate of Science - Communications
Cal State Fullerton
A.A Degree - Communications
Saddleback College