Steven Fridia
Tracy,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Pharmacy Clerk Call Center
Kaiser Permanente
03.2023 - 06.2023
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Professional Customer service monitored and recorded at all times.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Area Maintenance Manager (regional)
Tharaldson Hospitality Management Company
07.2020 - 03.2023
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service /Billing Supervisor
OnTrac
01.1997 - 05.2020
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
Tennyson High School
Hayward, CA06.1988
Skills
- Resolving Customer Issues
- Electronic Refill Request Processing
- Patient Information Collection
- Patient Safety
Timeline
Pharmacy Clerk Call Center
Kaiser Permanente
03.2023 - 06.2023
Area Maintenance Manager (regional)
Tharaldson Hospitality Management Company
07.2020 - 03.2023
Customer Service /Billing Supervisor
OnTrac
01.1997 - 05.2020
High School Diploma -
Tennyson High School
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