Yardi, AMSI,MRI, Payscan, OPS, Onesite, Rent Cafe, Knock, Yieldtsar, LRO, BI Realpage, Rently, Modern Message, Kardin
Steven Fuller
Team Builder, Results Oriented Leader, Culture Creator, People Ambassador
Austin,TX
Summary
Enthusiastic results-driven executive with over 23 years of multi-family industry experience in REIT and private organization environments. Experience acquired in California, Texas, Utah, and Washington markets. Operational experience includes Market-rate apartments (A, B and C classes), affordable and rent-control programs, garden/mid-rise/high rise, individual and portfolio-wide acquisitions, individual dispositions, asset repositioning and major capital renovations. Track record of effective leadership with high-performing, multi-disciplined teams. Believe in empowering others to provide world class service and to pursue their passions.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Sr. Regional Property Manager
Pegasus Residential
Austin, TX
05.2022 - Current
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Reviewed financial forecasts, budget and operational goals.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Maximized rental income while minimizing expenses through effective planning and control.
Sr. Regional Property Manager
Greystar
Austin, TX
05.2021 - 04.2022
- Developed the annual budget(s) for the properties assigned in my portfolio with a focus on budgeted operational goals
- Portfolio consisted of high rise and mid-rise communities- (5) assets with a total of 1271 units
- Consistently analyzed and evaluated financial reports, reconciling monthly statements against approved budget, and working with multiple clients/owners, and others to address and improve the financial performance of the portfolio
- Analyzed operational information for impact on NOI and ROI, identified trends and recommended appropriate adjustments.
- Oversaw and enhanced work of Community Managers and Service Team members to promote efficiency and obtain necessary results.
- Assisted with interviewing, hiring, and training team members, and managed their performance in accordance with company policies, values, and business practices
- Reviewed and analyzed staffing needs throughout my portfolio and looked for opportunities to consolidate roles or increase staffing where needed
- Focused on client satisfaction and retention through timely reporting and on-going communication about the performance of the properties
- Responded quickly to the clients/owners’ concerns, questions, issues, and requests in a timely manner
- Consistently reviewing and analyzing market data to identify trends that may impact the performance of the portfolio
- Performed monthly and annual inspections of the properties
- Focused on the appearance and physical aspects of each property to ensure the Company’s and owner’s established standards were met
- Assisted with coordinating work activities and services from vendors, consultants, and other contractors as needed
- Negotiated vendor contracts and presented to owners for approval.
Executive Vice President
Rainier Management, Ltd
Austin, TX
12.2020 - 05.2021
- Responsible for company operations in Austin, TX consisting of AP, Revenues/Expenses, Budgeting, Construction, Dispositions/Acquisitions, and components of HR
- Multi-family and Commercial portfolios consisting of roughly 22 Buildings and 1400 apartment homes
- Responsible for hiring, training, leading, and coaching corporate office associates (2) Regional Managers, (2) Accountants, (2) Construction leads and (1) Accounts Payable
- Work in conjunction with CEO to ensure the organization’s vision is executed in all aspects of operations
- Responsible for payroll, revenue management, marketing, Talent Development, Recruiting, Human Resources, Budgets and Facilities Management
- Responsible for collection, analysis, and interpretation of financial data/variances monthly/annual
- Established accurate budgets/forecasts and revise as needed
- Reviewed data and business strategies with CEO weekly
- Focused on establishing a new company culture that fosters teamwork, building each other up and open communication.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Executive Vice President- Operations
Saratoga Capital, Inc
Seattle, WA
01.2016 - 08.2020
- Responsible for multi-family portfolio in Seattle, Orange County and the Bay Area which consisted of roughly 3,000 apartment units for 26+ assets (value add, stabilized and student) valued close to $1 billion dollars, generating $100 million + in annual revenue
- Responsible for hiring, training, leading, and coaching a team of Regional Managers as well as other corporate employees
- Developed annual Operating and Capital Budgets
- Worked directly with the CEO to ensure the organization’s vision was executed through branding efforts and standardization
- Responsible for Property Operations, Marketing, Talent Development, Recruiting, Human Resources, Budgets and Facilities Management
- Responsible for collection, analysis, and interpretation of financial data/variances for short and long-term forecasts and reports
- Developed and implemented business analytics and KPIs for company through RealPage Software
- Traveled weekly between Washington, Northern and Southern California to collaborate with Regional Managers and Corporate office
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Senior Regional Property Manager
Saratoga Capital Inc
Seattle, WA
12.2012 - 01.2016
- Responsible for the creation, communication, and execution of the company’s overall strategy to 9 assets in Bellevue, Seattle, and Orange County totaling 1366 units
- Responsible for understanding overall market conditions, strengths and weaknesses of each community/asset and relaying game plan and goals to Community Managers
- Served as a mentor/leader to Community Managers and encouraged them to develop their teams
- Encouraged daily huddles to ensure all associates are on the same page
- Ensured company standards were met and adhered to in the areas of Community Presentation, Make Ready standards, Staffing, Vendor Management, and overall financial performance
- Responsible for any escalated resident concerns, safety standards and Risk Management matters (employee, property, and resident)
- Developed annual Capital Wish List and Budget for each community in my portfolio
- Discussed immediate and future needs with VP for accurate forecasting of property expenses.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
Sr. Community Manager/General Manager
Archstone
, UT, TX, WA
01.1999 - 01.2012
- Responsible for overall financial and operational performance of multi-phased, multi-budgeted communities with products ranging in age from 1977-20012
- Assets ranged from 200- 1072 units and varied classes (A, B and C)
- Team sizes varied from 5-33 associates
- Assisted in the development, implementation, and management of the annual operating budgets for each asset including capital expenditures (revenue enhancing and expense reduction projects)
- Utilized various weekly, monthly, quarterly, YTD and ad hoc reports to monitor overall performance
- Adjusted as needed or directed by OM/Vice President
- Reviewed and approved all contracts within limits as defined by budgets
- Responsible for a major components of multiple asset dispositions
- Largest one was $160 million sale in 2009
- Conducted investor and executive tours as well as provided high level reports and presentations till the transactions closed
- Developed systems to increase productivity, organize daily operations, as well as monitor employee performance
- Resident Retention Program were implemented statewide
- Developed staff by constantly evaluating and coaching, cross- training, and incorporating team building activities on a monthly/quarterly basis
- Customer Service Excellence Regional Winner-Q3 2005
Education
General Studies
Weber State University
Ogden, UTHealth Occupations Teacher Education
Davis Applied Technology Center
Fruit Heights, UT 05.2001 -
High School Diploma -
Davis High School
Kaysville, UTSkills
Revenue Enhancement
undefinedSoftware
Certification
Fair Housing Training
Timeline
Fair Housing Training
06-2022
Sr. Regional Property Manager
Pegasus Residential
05.2022 - Current
Sr. Regional Property Manager
Greystar
05.2021 - 04.2022
Executive Vice President
Rainier Management, Ltd
12.2020 - 05.2021
CPR certified
12-2020
Executive Vice President- Operations
Saratoga Capital, Inc
01.2016 - 08.2020
Senior Regional Property Manager
Saratoga Capital Inc
12.2012 - 01.2016
EPA Universal Certification
07-2012
Health Occupations Teacher Education
Davis Applied Technology Center
05.2001 -
Sr. Community Manager/General Manager
Archstone
01.1999 - 01.2012
General Studies
Weber State University
High School Diploma -
Davis High School
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