Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Fuller

Albuquerque,NM

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Merchandising Associate

Home Depot
Albuquerque, New Mexico
07.2022 - 12.2023
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Overnight Warehouse Employee

Amazon Fulfillment Center
Albuquerque, New Mexico
07.2021 - 07.2022
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Member Service Representative

Defined Fitness
Albuquerque, New Mexico
07.2019 - 07.2021
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Researched and rapidly resolved client conflicts to maintain key accounts.

Shift Supervisor

Starbucks
Albuquerque, NM
06.2017 - 07.2019
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

High School Diploma -

The Great Academy
Albuquerque, NM
08.2018

Skills

  • Daily Operations Management
  • Cash Register Operations
  • Technical Proficiency
  • POS Inventory System Operation
  • Upselling Products and Services
  • Understanding Customer Needs
  • Customer Standards Compliance
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty

Timeline

Merchandising Associate

Home Depot
07.2022 - 12.2023

Overnight Warehouse Employee

Amazon Fulfillment Center
07.2021 - 07.2022

Member Service Representative

Defined Fitness
07.2019 - 07.2021

Shift Supervisor

Starbucks
06.2017 - 07.2019

High School Diploma -

The Great Academy
Steven Fuller