Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Merchandising Associate
Home Depot
Albuquerque, New Mexico
07.2022 - 12.2023
Worked closely with individual customers to identify unique needs and supply appropriate products.
Monitored inventory changes and ordered replenishments for stock to support customer demand.
Inspected merchandise for quality and arranged proper display location on floor.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Overnight Warehouse Employee
Amazon Fulfillment Center
Albuquerque, New Mexico
07.2021 - 07.2022
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Member Service Representative
Defined Fitness
Albuquerque, New Mexico
07.2019 - 07.2021
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Researched and rapidly resolved client conflicts to maintain key accounts.
Shift Supervisor
Starbucks
Albuquerque, NM
06.2017 - 07.2019
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC