Steven Gallagher
Old Bridge
Summary
Dynamic technician with a proven track record at Tire Farm, excelling in troubleshooting and repairs. Recognized for exceptional customer service and attention to detail, I consistently enhanced operational efficiency and trained new staff. My adaptability and decision-making skills contribute to a safe and productive work environment.
Knowledgeable [Desired Position] with solid background in maintaining safety and order in high-traffic environments. Successfully managed crowd control and resolved conflicts with calm demeanor. Demonstrated excellent communication and quick decision-making skills.
Experienced with operating heavy machinery and tools essential for road construction. Utilizes practical skills in site preparation, material handling, and maintaining worksite safety. Knowledge of effective teamwork and communication, ensuring smooth operation and timely project completion.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
9
9
years of professional experience
Work History
Technician
Tire Farm
12.2023 - 02.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Assistant Manager
Mavis Tire
12.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Laborer
Marlboro Township
04.2015 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Operated forklifts and boom lifts to complete various tasks.
- Contributed to successful road construction projects, performing various labor-intensive duties as required.
- Aided in the preparation of construction sites, clearing debris, setting up necessary equipment, and organizing materials for efficient workflow.
- Clear areas in preparation for laying down asphalt.
- Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
- Measured out jobs and calculated materials needed.
- Filled potholes and smoothed out rough surfaces.
- Directed traffic around site locations using appropriate signage and team communication.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Security Officer
Strikeforce
06.2015 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Ejected unruly patrons from premises.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Used metal detectors or performed pat-downs and bag searches.
- Arranged and planned comprehensive security plans with [Number]-member security team to provide optimal security coverage of [Type] establishment.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Education
High School Diploma -
Old Bridge Highschool
Matawan, NJ06-2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Maintenance and repairs
- Hand tool proficiency
- Heavy equipment operation
- Adaptable to weather conditions
- Decision-making
- Patience and tolerance
Timeline
Technician
Tire Farm
12.2023 - 02.2024
Assistant Manager
Mavis Tire
12.2021 - 05.2023
Security Officer
Strikeforce
06.2015 - 03.2020
Laborer
Marlboro Township
04.2015 - 02.2022
High School Diploma -
Old Bridge Highschool
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