Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Steven Gallego

Pompano Beach

Summary

Knowledgeable about preparing invoices, applying payments and pursuing past-due balances. Well-versed in clear
recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company
success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. In
addition able to provide active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Sales Associate

Paradise Painting Service, Inc
11.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by effectively communicating alternative solutions and offering relevant services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Supervisor

Fiserv
09.2023 - 11.2024
  • Oversaw daily operations of the team, ensuring smooth workflow and maintenance of performance levels.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Opened opportunities for the team to reach their desired position by setting up meetings with potential mentors.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Collaborated closely with senior leaders to identify any areas of concerns to effectively work towards solutions.
  • Stepped up to help with other departments and leaders when time permitted.

Learning Enhancement Lead

Fiserv
10.2022 - 09.2023
  • Examined completed work to detect defects and verify conformance to specifications.
  • Encouraged and motivated new associates to meet production goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Provided ongoing training to address associates needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to assist them in succeeding in getting certified.
  • Worked with operations to keep them informed regarding their future agents and trends to accommodate them properly.
  • Took calls in production based off business needs when needed.

Customer Service Representative

Fiserv
04.2022 - 10.2022
  • Promoted high customer satisfaction by resolving problems with
    knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls providing frontline customer support or
    assistance with product and service transactions.
  • Volunteer to help train new hires on products and services, best practices

Administrative Assistant

Paradise Painting Service, Inc
04.2019 - Current
  • Conferred with managerial and technical personnel to resolve problems and to coordinate jobs.
  • Ordered materials and/or supplies.
  • Assigned work to employees based on worker requirements of specific jobs.

Education

Associate of Arts - Business Administration

Palm Beach State College
Boca Raton, FL

High School Diploma -

Marjory Stoneman Douglas
Parkland, Fl
01-2021

Skills

  • Organization
  • Teamwork and collaboration
  • Communication
  • Customer Service
  • Time management
  • Computer Skills
  • Active Listening
  • Conflict Resolution
  • Good Work Ethic
  • Team development

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Paradise Painting Service, Inc
11.2024 - Current

Supervisor

Fiserv
09.2023 - 11.2024

Learning Enhancement Lead

Fiserv
10.2022 - 09.2023

Customer Service Representative

Fiserv
04.2022 - 10.2022

Administrative Assistant

Paradise Painting Service, Inc
04.2019 - Current

Associate of Arts - Business Administration

Palm Beach State College

High School Diploma -

Marjory Stoneman Douglas

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Steven Gallego