Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Steven Gallo

Ocoee,FL

Summary

Well-rounded, passsionate Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menu items.

Overview

10
10
years of professional experience

Work History

Bartender

Sloppy Taco Palace
Orlando, FL
10.2021 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Organized food orders and ensured accuracy of items served to customers.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Collaborated with management team on ways to improve service levels within the restaurant.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Removed dishes and glasses from tables for cleaning.
  • Transferred supplies and ingredients between storage and kitchen areas by hand or cart.

Bartender

Antojitos Universal City Walk
Orlando, FL
06.2024 - 12.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Attended regular training sessions to stay updated on new products or trends.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted frequent visitors by name and explained new promotions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Bartender

Solara Pool Bar
Orlando, FL
01.2021 - 10.2024

Busser

Emeril's Orlando
Orlando, FL
02.2015 - 03.2015
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.

Education

High School Diploma -

Monticello High School
Monticello, NY
06-2009

Skills

  • Suggestive Selling
  • Mixology
  • Beverage Preparation
  • Craft cocktail preparation
  • Liquor, beer, and wine knowledge
  • Aloha POS
  • Hospitality and accommodation
  • Highly reliable
  • Menu knowledge
  • Courteous
  • Complex Problem-Solving
  • Excellent judgment
  • Extensive spirits knowledge
  • Maintaining a clean bar
  • Inventory
  • Safe serving knowledge
  • Creative Mixology
  • Changing beer kegs

Affiliations

  • PC Building
  • Music
  • Baseball

References

References available upon request.

Timeline

Bartender

Antojitos Universal City Walk
06.2024 - 12.2024

Bartender

Sloppy Taco Palace
10.2021 - Current

Bartender

Solara Pool Bar
01.2021 - 10.2024

Busser

Emeril's Orlando
02.2015 - 03.2015

High School Diploma -

Monticello High School

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Steven Gallo