Steven Garcia

I have worked for Michaels Art and Crafts for nine years, in which I was just a part-time freight stocker, to the second highest manager in the building. I was moved around to 5 different stores to fill in a large gap of knowledge from outside hiring of store managers. I was part of three different stores that ranked YTD top five in the company. Having a sales, customer experience, and employee training driven mentality. I've frequently been sent to other stores to assist in development of team member and new programs, and empty out entire backrooms of product that had been delayed to be worked out. I've pushed myself to work as early as midnight to as late as two in the morning to achieve the results that would positively impact the store, and the company as a whole. I've had to interact with regular customers, to corporate executives, to celebrities, in which I engage with the highest level of customer service. Dedicated and detail-oriented Custom Framing Manager with over 7 years of experience in overseeing all aspects of custom framing operations. Skilled in managing a team of framers, coordinating project timelines, and providing exceptional customer service. Proficient in selecting appropriate materials, framing techniques, and design aesthetics to meet client preferences and enhance artwork presentation. Proven track record of increasing sales, improving efficiency, and ensuring top-notch quality standards. Adept at communicating effectively with clients, vendors, and team members to deliver outstanding results.