Steven Garcia
Houston,TX
Summary
Experienced Retail Manager adept at client service, problem solving, hiring and training hardworking, quality staff. Determined with strong interpersonal skills and extensive retail and sales experience. Hardworking professional versed in all aspects of running a high volume store, including opening and closing procedures, cash handling, recruiting and merchandising. Reliable leader with 16 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Self-motivated leader, guided towards growth and building a strong, empowered team.
Overview
17
17
years of professional experience
Work History
Store Manager
Jo Malone London
Houston, Texas
04.2024 - Current
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Recruited, trained and supervised new employees.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Manager
Jo Malone London
Houston, TX
08.2023 - 04.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Conducted regular performance reviews for employees to identify areas of improvement.
Full-Time Key Holder
Jo Malone London
Houston, TX
08.2022 - 08.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Captured customer information to maximize future clienteling opportunities.
- Trained, managed and motivated employees to promote professional skill development.
- Mentored newly hired staff in upselling techniques to improve sales.
- Directed and supervised staff performance.
- Managed daily operations, client relations and IT.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Beauty Advisor
Nordstrom
Houston, TX
01.2021 - 08.2022
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store and established friendly relationships with them.
- Maintained an up-to-date knowledge of all products available for sale.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
Operations Lead
Sephora
Houston, TX
08.2019 - 01.2021
- Opening and Closing Duties Client service and relations Training and developing skills amongst the staff to benefit the store growth Reviewing Store numbers and assisting in planning out daily goals Partnering with Talent, Business and Operations Manager in scheduling and prepping the following week’s workload Brand Partner relations Event booking and support Hosting team meetings Inventory Control Cash Handling Delegating tasks and workload to achieve store esthetic standards.
Operations Consultant
Sephora
05.2019 - 08.2019
- Assisted in New Store Opening for the new Highland Village Location Well versed in operational tasks with predeveloped skills.
Inventory Supervisor
RGIS
06.2018 - 05.2019
- Hosting inventory events with select retailers Supervising a team of inventory counters to achieve a common goal Developing new hires on counting effectively and efficiently.
Stylist
Jo Malone London
10.2018 - 01.2019
- Dillard’s First employee at the new Jo Malone London Counter in Dillard’s Baybrook Mall Acting Counter Manager to ensure goals were met and part time employees were trained and on-boarded Opening and Closing duties Counter maintenance, visual representation and client relations Networking to promote our new counter within Dillard’s.
Selling Specialist/Makeup Artist
03.2018 - 06.2018
- Cosmetics Contracted Makeup artist working for IT Cosmetics.
- Partnership with Sephora, Macy’s and Ulta as a selling specialist to drive sales for IT Cosmetics.
- Working in fast paced environments assisting retailers in making daily sales towards a common goal.
Retail Operations Manager
Ulta
07.2016 - 03.2018
- Promoted to Retail Operations Manager when position was available for personal growth within the company.
- Lead the staff in delivering exceptional sales and guest service throughout the store and salon.
- Lead operations team in merchandising and store replenishment, including shipment processing, weekly ad changes and planogram updates.
- Assist General Manager in training incoming employees on store procedures and policies.
- Submit weekly supply orders for store.
- Strategize strong plans to assist in store operations.
- Address and correct staff communication issues in a tactful and effective manner.
Merchandise and Service Coordinator
Ulta
01.2015 - 07.2016
- Stepped down from the Associate Manager position to pursue an education as a Cosmetology Operator.
- Assisting the two Associate Manager positions in both delivering and coaching on exceptional guest service as well as a strong focus on weekly task loads.
- The criteria under Associate Manager of Operations still apply in this position.
Associate Manager
Ulta
11.2009 - 01.2015
- Promoted to Associate Manager of Operations within 12 months as a Sales Associate.
- Led the staff in delivering exceptional guest service throughout the store and salon.
- Addressed customer inquiries and resolved complaints.
- Completed weekly schedule for staff in accordance with payroll policies.
- Opened numerous store locations and assisted in training new staff.
- Led operations team in merchandising and store replenishment, including shipment processing, weekly ad changes and planogram updates.
- Assisted Retail Market Trainer in training incoming Managers on store procedures and policies.
- Submitted supply orders for store and salon team.
- Strategized strong plans to assist in store operations.
- Addressed and corrected staff communication issues in a tactful and effective manner.
Sales Associate
Ulta
11.2008 - 11.2009
- Assisted in guest service, store cleanliness, organization, cashier trained and task team.
Sales Associate
Spencers
11.2007 - 01.2009
- Assisted in guest service, cash handling, store cleanliness and organization.
Education
Cosmetology - Esthetics
San Jacinto College District
Pasadena, TX05.2021
High School Diploma -
La Porte High School
01.2007
Skills
15 years leadership experience
Team and goal oriented
Strong recruiting skills
Direct and strong communication
Reliability
Microsoft Office proficiency
Outstanding Operational skills
Bilingual - Spanish
Timeline
Store Manager
Jo Malone London
04.2024 - Current
Assistant Manager
Jo Malone London
08.2023 - 04.2024
Full-Time Key Holder
Jo Malone London
08.2022 - 08.2023
Beauty Advisor
Nordstrom
01.2021 - 08.2022
Operations Lead
Sephora
08.2019 - 01.2021
Operations Consultant
Sephora
05.2019 - 08.2019
Stylist
Jo Malone London
10.2018 - 01.2019
Inventory Supervisor
RGIS
06.2018 - 05.2019
Selling Specialist/Makeup Artist
03.2018 - 06.2018
Retail Operations Manager
Ulta
07.2016 - 03.2018
Merchandise and Service Coordinator
Ulta
01.2015 - 07.2016
Associate Manager
11.2009 - 01.2015
Sales Associate
Ulta
11.2008 - 11.2009
Sales Associate
Spencers
11.2007 - 01.2009
Cosmetology - Esthetics
San Jacinto College District
High School Diploma -
La Porte High School
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