Steven Garcia
Denver
Summary
Dynamic professional with extensive experience in customer service and team coordination. Proven ability to resolve issues promptly and maintain high standards of service, driving customer satisfaction and operational excellence across diverse roles.
Overview
27
27
years of professional experience
Work History
Ramp Agent
Southwest Airlines
denver
08.2022 - Current
- Loaded and unloaded baggage from aircraft using ground support equipment.
- Coordinated aircraft movements on the ramp to ensure timely departures.
- Ensured safety protocols were followed during all ramp operations.
- Conducted pre-flight inspections of ground support vehicles and equipment.
- Communicated effectively with flight crews and ground personnel throughout operations.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Followed safety procedures such as using reflective gear while working on the ramp.
Mobile Expert
T Mobileretailer
denver
03.2022 - 06.2025
- Provided expert mobile device knowledge to customers and staff.
- Assisted customers in selecting the right mobile plans and devices.
- Demonstrated device features and functionalities to enhance customer experience.
- Managed inventory levels of mobile devices and accessories efficiently.
- Resolved customer inquiries and issues with mobile services promptly.
- Collaborated with team members to maintain store presentation standards.
- Trained new employees on product knowledge and customer service practices.
Store Manager
Pro Image Sports
littleton
01.2022 - 12.2023
- Managed daily store operations to ensure optimal performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Oversaw inventory management, including ordering and restocking merchandise efficiently.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Analyzed sales trends to inform merchandising decisions and improve product assortment.
- Maintained compliance with company policies and procedures for a safe work environment.
911 Dispatcher
Denver 911 Communications
denver
01.2021 - 06.2022
- Received emergency calls and assessed the nature of incidents.
- Coordinated response efforts with police, fire, and medical services.
- Operated computer-aided dispatch systems for efficient communication.
- Maintained accurate logs of all incoming calls and dispatched units.
- Provided critical information to first responders during emergency situations.
- Assisted callers by providing instructions and support until help arrived.
Supervisor
Aramark
denver
01.1999 - 01.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Some College (No Degree) - Criminal Justice
Metropolitan State University of Denver
Denver Skills
- Aircraft handling
- Safety protocols
- Equipment operation
- Customer relationship management
- Quality assurance
- Team collaboration
- Conflict resolution
- Attention to detail
- Employee training
- Team leadership
- Problem solving
- Time management
- Customer service
- Product knowledge
- Staff training
- Strong teamwork
Timeline
Ramp Agent
Southwest Airlines
08.2022 - Current
Mobile Expert
T Mobileretailer
03.2022 - 06.2025
Store Manager
Pro Image Sports
01.2022 - 12.2023
911 Dispatcher
Denver 911 Communications
01.2021 - 06.2022
Supervisor
Aramark
01.1999 - 01.2020
Some College (No Degree) - Criminal Justice
Metropolitan State University of Denver
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