I am a family man, Happily married with 3 beautiful girls, ranging in age from 10-14 I am an avid sports fan, and enjoy traveling to sporting venues to take in games from time to time
Steven Garner
Granite City,IL
Summary
Dynamic and results-oriented professional with extensive experience in utility mapping and customer service excellence, notably with United States Infrastructure Company. Skilled in radiodetection locating and fostering positive customer relations, demonstrated a consistent track record of achieving project deadlines and enhancing public safety. Proven ability to lead teams and manage high-pressure situations with a focus on environmental awareness and public safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Utility Locate Technician
United States Infrastructure Company
07.2023 - Current
- Worked outdoors in all weather conditions to complete utilities location requirements within expected timeframes.
- Utilize prints of utility lines and potential plans for future ones, providing detailed locations and information.
- Identified depths of water, sewer, gas, cable, oil and electric lines using radiodetection equipment.
- Used Radiodection equipment to find subsurface utility lines and noted details in TicketPro reports.
- Utilize company work truck to travel to and from locate requests
- Troubleshoot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Respond to service requests during and after business hours.
Customer Service Advocate
Target
03.2023 - 07.2023
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Completed opening and closing functions to meet operational needs.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Server
Favazza's On The Hill
02.2021 - 03.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Machine Operator Technician
Kraft Heinz
12.2018 - 02.2021
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and adjusted equipment and properly configured machines for daily operation.
Department Lead
First Look Optical Lab
06.2016 - 11.2018
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Managed team schedules, department projects and quality assurance.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Filled in positions on a day to day basis as needed
- Effectively trained on each position to ensure that basis were covered at all times
Product Picker
Menasha Packaging Company
03.2013 - 04.2016
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Monitored stock control systems and processed specific orders.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Crew Leader
Outdoor Escapes
01.2011 - 02.2013
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained employees in time management and proper ways to complete job duties.
- Established and enforced policies and procedures to maintain high standards of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Installed Pre Fabricated Sheds, Barns, and Garages all over the Metropaliton Area
- Worked in all weather conditions
Skilled Laborer
Altered Grounds Landscaping And Outdoor Services
07.2008 - 01.2011
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Prepared job sites by removing debris and setting up materials and tools.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Helped with erecting scaffolding and ladders.
- Installed retaining walls, brick edging, paver patios, outdoor kitchens, swimming pools, water features and many other hardscape projects.
Education
Vocational Certificate - Custodial Maintenance
Lakeland Community College
Robinson, IL03-2020
High School Diploma -
Granite City High School
Granite City, IL05-2009
Skills
- Damage prevention
- Site inspection
- Utility mapping
- Public safety
- Electromagnetic locating
- Traffic control
- Environmental awareness
- Geographic information systems
- CAD software
- Heavy lifting
Certification
Certified In Locating High Profile Facilities, Gas, Electricity, and Telecommunications
Interests
Timeline
Utility Locate Technician
United States Infrastructure Company
07.2023 - Current
Customer Service Advocate
Target
03.2023 - 07.2023
Server
Favazza's On The Hill
02.2021 - 03.2023
Machine Operator Technician
Kraft Heinz
12.2018 - 02.2021
Department Lead
First Look Optical Lab
06.2016 - 11.2018
Product Picker
Menasha Packaging Company
03.2013 - 04.2016
Crew Leader
Outdoor Escapes
01.2011 - 02.2013
Skilled Laborer
Altered Grounds Landscaping And Outdoor Services
07.2008 - 01.2011
Certified In Locating High Profile Facilities, Gas, Electricity, and Telecommunications
Vocational Certificate - Custodial Maintenance
Lakeland Community College
High School Diploma -
Granite City High School
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