Steven Garnica
San Jose,CA
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Dispatcher Manager
Stations
12.2013 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Developed and implemented customer service policies and procedures.
Operations Supervisor
Stations
12.2013 - 04.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Compiled training materials for new employees and tracked skill development.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Tracked company equipment, tools and technology to manage inventory.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Carpenter
CIARRA Construction
06.2010 - 09.2013
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Supported the development of accurate project estimates by providing input on materials needed, labor requirements, and timeline expectations for various jobs.
- Mentored junior team members to improve their technical skills and enhance overall team performance in completing various carpentry tasks.
- Developed strong relationships with suppliers to secure competitive pricing on materials, helping manage project costs effectively.
- Assembled and installed furniture and cabinetry.
- Built and hung custom doors and frames.
- Managed inventory of tools, supplies and equipment.
- Specialized in foundations, framing and finish carpentry.
- Operated forklifts and other heavy equipment.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Assistant Manager
Capital Drive-ins
03.2011 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Army Engineer
US Army
07.1997 - 02.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Engineering
ANOC
Fort Leonard Wood, MONo Degree - Engineering
BNOC
Fort Leonard Wood, MOHigh School Diploma -
Andrew P. Hill High School
San Jose, CA07.1997
Skills
- Transportation knowledge
- Route Planning
- Employee Training
- Daily reports
- Employee time records
- Multiple project coordination
- Staff Training and Development
- Field call management
- Workflow Planning
- Employee Performance Reviews
- Manpower planning
- Performance Assessments
Timeline
Dispatcher Manager
Stations
12.2013 - 04.2024
Operations Supervisor
Stations
12.2013 - 04.2024
Assistant Manager
Capital Drive-ins
03.2011 - 05.2013
Carpenter
CIARRA Construction
06.2010 - 09.2013
Army Engineer
US Army
07.1997 - 02.2011
No Degree - Engineering
ANOC
No Degree - Engineering
BNOC
High School Diploma -
Andrew P. Hill High School
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