Steven Garza
San Diego
Summary
Quality-focused personality with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling every need of all customers. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
19
19
years of professional experience
Work History
Property Manager
Bluewater Vacation Homes
San Diego, California
07.2022 - 08.2025
- Developed and executed marketing strategies to boost online property visibility.
- Managed property maintenance schedules, coordinating repair requests efficiently.
- Negotiated service contracts and pricing agreements with vendors.
- Oversaw guest check-in and check-out procedures for vacation rentals.
- Resolved guest inquiries and complaints promptly to enhance experiences.
- Trained new staff on operational procedures and customer service protocols.
- Handled resident complaints and expedited maintenance requests effectively.
Property Manager
Nancy's Vacation Rentals
San Diego
02.2016 - 06.2022
- Conducted regular property inspections to ensure compliance and quality standards.
- Trained new staff on operational procedures and customer service protocols.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Front Desk Manager
Bahia Resort Hotel
San Diego, California
11.2006 - 01.2016
- Managed front desk operations and guest check-in processes.
- Supervised front desk staff and coordinated daily schedules.
- Resolved guest inquiries and complaints promptly and professionally.
- Trained new employees on hotel policies and customer service standards.
- Organized room assignments and maintained accurate reservation records.
- Collaborated with housekeeping to ensure room readiness for guests.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Assisted with training new staff members on front desk procedures and policies.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Prepared monthly budgets for the front office department based on projected sales figures.
Education
High School Diploma -
Junipero Serra High School
San Diego, CA06-2003
Skills
- Property management and tenant screening
- Vendor negotiation and coordination
- Marketing strategy development
- Customer relationship management
Timeline
Property Manager
Bluewater Vacation Homes
07.2022 - 08.2025
Property Manager
Nancy's Vacation Rentals
02.2016 - 06.2022
Front Desk Manager
Bahia Resort Hotel
11.2006 - 01.2016
High School Diploma -
Junipero Serra High School