Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Steven Gembarski

Toms River

Summary

Dynamic Store Manager with proven success at Five Below, excelling in customer service and team leadership. Achieved over 200% in philanthropy campaign goals while enhancing inventory management and training staff. Known for fostering a positive work environment and implementing effective merchandising strategies to drive sales and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Store Manager

Five Below
08.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Top in region with over achieving philanthropy campaigns goals over 200%
  • Built a culture of suggested selling of items at the checkout and on the sales floor.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Assistant Store Manager

Walgreens Boots Alliance
02.2020 - 08.2020
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • In charge of the photo dept. Assisted with completing customers photo projects and Fedex packages.

Store Manager

A.C. Moore
07.2007 - 04.2019
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Education

Southern Regional High School
Manahawkin, NJ

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Store merchandising
  • Inventory management
  • Shift scheduling

Interests

  • Photography
  • Crafting and DIY Projects
  • Hiking
  • Gardening
  • Road Trips

Timeline

Store Manager

Five Below
08.2020 - Current

Assistant Store Manager

Walgreens Boots Alliance
02.2020 - 08.2020

Store Manager

A.C. Moore
07.2007 - 04.2019

Southern Regional High School

Similar Profiles

CREATE PROFILE