Steven Genao
Summary
Quality-driven and focused on keeping businesses agile and efficient in changing market conditions. Background includes hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Operations Manager I
FedEx Ground
North Wales, PA
09.2017 - Current
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Developed and managed daily operations for Contractors deliveries areas
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Inspected production areas to identify and correct unsafe or unauthorized practices
Warehouse Associate
Grainger
Bordentown, NJ
01.2022 - 10.2023
- Achieved accurate inventory management by implementing computerized tracking systems.
- Identified discrepancies between physical count and computer data.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Verified accuracy of incoming shipments against purchase orders.
- Performed cycle counts to maintain accurate inventory records.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated scanners, computers, and other equipment to track orders.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Store Consultant
Fedex Office
Cherry Hill, NJ
02.2021 - 12.2022
- Processed returns efficiently according to company policies and procedures.
- Monitored inventory levels and re-ordered supplies when necessary.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained a clean work area by sweeping, dusting, mopping.
- Processed outbound shipments, including packing and labeling products for delivery.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Assisted customers with product selection, pricing and availability.
- Performed daily opening and closing procedures for store operation.
- Processed sales transactions accurately and efficiently at the cash register.
- Verified accuracy of promotional signs within store environment.
- Provided cash register operations and handled customer payments.
- Reconciled daily sales transactions against cash registers totals.
- Resolved customer complaints promptly with professionalism and courtesy.
Dispatcher
Philadelphia Police Department Headquarters
Philadelphia, PA
01.2019 - 01.2021
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Received and dispatched calls for emergency services.
- Verified driver credentials prior to assigning them a route or task.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Quality Assurance
FedEx Ground
North Wales, PA
10.2015 - 02.2019
- Documented identified defects using Fast(Fedex assistances) and helped developers complete further testing and resolve issues
- Communicated with P&D (Packaging & Delivering) department and Operations departments regarding defects and issues to implemented effective solutions
- Resolved addresses issues promptly by using Fast( FedEx Assistant) and phone , resulting in better productivity and improved workflows
Operation Administrator
FedEx Ground
North Wales, PA
08.2014 - 09.2017
- Managed all business files, documentation and databases to keep records secure, accurate and current
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets
- Perform daily reconciliation for equipment
- Provide customers assistance for their respective needs
Seasonal Clerk
FedEx Ground
North Wales, PA
11.2014 - 01.2015
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters
- Scheduled high value packages for customers and coordinated deliveries to be distributed to all drivers
- Responded to telephone inquiries from clients and delivered information to inform and educate callers
- Tracked usage of deliveries and placed orders to maintain inventory levels
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Assisted on special projects, such as addresses corrections and returns assignments, by scanning and loading packages to their respective areas
- Kept reception area clean and organized to offer positive first impression to every visitor
Package Handler
FedEx Ground
North Wales, PA
10.2011 - 10.2014
- Palletized boxes for easy movement and shipment
- Protected company inventory with well-organized and secure storage areas
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate
- Assisted in loading delivery trucks with prepared packages
- Ensured packages were sealed properly
- Used scanners to track parcel information such as condition or receipt
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion
- Operated forklifts and pallet jacks to move, pick or put away products
- Used hand tools and loading equipment, including tuggers
Education
Bachelor of Science - Computer Engineering Technology
DeVry University
Cherry Hill, NJ10-2018
Associate of Applied Science - Computer Network
ITT Technical Institute - Philadelphia
Philadelphia, PA03.2015
Some College (No Degree) - Computer Engineering
Universidad Tecnologica De Santiago
Dominican Republic , StgoSkills
- Troubleshooting and problem solving
- Relationship development
- Process improvements
- Communication improvements
- Technology
- Team leadership
Timeline
Warehouse Associate
Grainger
01.2022 - 10.2023
Store Consultant
Fedex Office
02.2021 - 12.2022
Dispatcher
Philadelphia Police Department Headquarters
01.2019 - 01.2021
Operations Manager I
FedEx Ground
09.2017 - Current
Quality Assurance
FedEx Ground
10.2015 - 02.2019
Seasonal Clerk
FedEx Ground
11.2014 - 01.2015
Operation Administrator
FedEx Ground
08.2014 - 09.2017
Package Handler
FedEx Ground
10.2011 - 10.2014
Bachelor of Science - Computer Engineering Technology
DeVry University
Associate of Applied Science - Computer Network
ITT Technical Institute - Philadelphia
Some College (No Degree) - Computer Engineering
Universidad Tecnologica De Santiago
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