Steven George
Esparto,CA
Summary
Proven IT Specialist with a track record of enhancing system efficiency and user satisfaction at Lockheed Martin. Expert in IT troubleshooting and software implementation, coupled with exceptional customer service skills. Achieved significant reductions in system downtime through proactive problem-solving and technical support. Skilled in hardware and software upgrades, ensuring seamless system operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Specialist 2
Faneuil Inc./TTEC
01.2015 - 07.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Monitored systems in operation and input commands to troubleshoot areas.
- Monitored system performance to identify potential issues.
Computer Support Specialist
Lockheed Martin
03.2000 - 04.2009
- Maintained user productivity by swiftly resolving computer and system networking problems.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Achieved higher levels of customer satisfaction by promptly addressing and resolving a range of technical issues.
- Facilitated smooth transitions for new employees through targeted training on organizational systems and tools.
- Enhanced user experience by efficiently troubleshooting, diagnosing, and resolving hardware and software issues resulting in minimized downtime.
- Maintained detailed documentation of reported issues, resolutions, and ongoing support efforts for future reference purposes.
- Delivered remote technical support to offsite users using phone calls and video conferences, effectively assisting them regardless of their location.
- Created user-friendly documents and FAQs to assist staff in independently troubleshooting common technical issues.
- Maintained close watch on ticketing system to pre-emptively detect and resolve issues that may impact users.
- Provided assistance to end-users in utilizing intricate software programs for increased organizational productivity.
- Served as the primary point of contact between end-users and third-party vendors when coordinating hardware replacements or warranty services.
- Solved diverse technical problems pertaining to hardware, software, and network systems.
- Provided proficient technical support by addressing customer queries through phone conversations as well as in-person communication with colleagues.
- Conducted research to identify and resolve technical issues.
- Identified infected systems and removed them from network to facilitate hands-on remediation by dispatching techs.
- Generated reports to track performance and analyze trends.
- Researched and resolved uncommon flagged system performance issues to expedite resolution.
Education
No Degree - Computer Science
Community College of Aurora
Aurora, CONo Degree - Computer Science And Programming
Denver Technical College
Microsoft Certified Systems Administrator - Microsoft Certified Systems Administrator
Asher College
Sacramento, CA2014
High School Diploma -
Gateway Highschool
Aurora, CO06.1983
Skills
- IT Troubleshooting
- IT Documentation
- Software Implementation
- System Upgrades
- Technical issue analysis
- Application support
- Application installations
- Virtualization Technologies
- Software Installation
- Ticket management
- Hardware upgrades
- User Support
- Customer Service
- Desktop support
- Remote Support
- System Administration
- Account Management
- System Configuration
- Microsoft Windows and Office
- Hardware and Software Repair
- Problem-Solving
- Hardware and Software Configuration
- Troubleshooting Network Issues
- System imaging and imaging maintenance
- Microsoft Development Toolkit/Windows Deployment Services
Certification
- Certified MCSA, Microsoft - Sever 2008 and Server 2012/2012r2
Timeline
IT Specialist 2
Faneuil Inc./TTEC
01.2015 - 07.2024
Computer Support Specialist
Lockheed Martin
03.2000 - 04.2009
No Degree - Computer Science
Community College of Aurora
No Degree - Computer Science And Programming
Denver Technical College
Microsoft Certified Systems Administrator - Microsoft Certified Systems Administrator
Asher College
High School Diploma -
Gateway Highschool
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