Steven Gerhauser
Bayville,New Jersey
Summary
Experienced Business Development Coordinator skilled in utilizing technology and cultivating lead generation channels to drive sales. Approach each potential lead with a unique perspective to understand their specific needs, interests, and challenges. Provide valuable insights and facilitate warm introductions from initial prospect engagement to final sales handoff. Proficient in CRM systems including Salesforce and HubSpot, with a flexible and open-minded approach to adopting more efficient systems and practices. Deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasize collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
City Carrier Assistant
USPS
09.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
General Manager
Jersey Mike's Subs
05.2022 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Business Development Coordinator
Thomas, a Xometry Company
06.2019 - 05.2022
- Consistently achieved top bonus tiers related to lead's converted to appointments as well as revenue earned
- Responsible for new hire training through virtual and in-person settings
- Responsible for developing custom email templates for team related to regular marketing campaigns or prospect engagements
- Implemented several system changes to make team efforts more efficient resulting in greater conversion rates including reorganization of team KPIs
- Transferred team systems from Salesforce CRM to HubSpot CRM
Business Development Representative
Thomas, a Xometry Company
07.2018 - 06.2019
- Found success quickly in new industry and fast-paced, goal-oriented role
- Organized daily huddles and weekly meetings for a 6-person team focused on sales training and goal setting
- Responsible for nurturing leads and potential customers to create qualified opportunities for sales team
- Recognized consistently for hitting quota and for the high value of appointments set
Management Assistant
Enterprise Holdings
11.2015 - 07.2018
- Responsible for day-to-day operation of branch office
- Daily focus on revenue raising initiatives outside of normal rentals while goal of outperforming other regional locations, often characterized as competition
- Fleet coordination between other locations to ensure quality selection of ready to rent vehicles
- Responsible for training new hires on corporate ethics and best practices
- Regularly performed any duty that was required including front end sales, customer pick ups or drop offs, car washing, employee relations, and customer service
Management Trainee
Enterprise Holdings
06.2015 - 11.2015
- Committed to excellent front-end customer service with a focus on cross-selling opportunities and repeat clients
- Responsible for vehicle inspection prior to rental
- Maintained strong network relationships with local body shops and service centers to promote new opportunities
Education
Bachelor of Science - Business Administration
North Greenville University
05.2015
Associate - Liberal Arts
Salem Community College
05.2011
Skills
- Lead Generation & Conversion
- CRM Software (Salesforce & HubSpot)
- Flexible and Open to Change
- Goal Setting & Delivery
- Pre-Sales Support
- Strong Communicator
- Strategic Thinking
- New Hire Training
- Leadership and team building
- Problem resolution
- Operations management
Timeline
City Carrier Assistant
USPS
09.2024 - Current
General Manager
Jersey Mike's Subs
05.2022 - 09.2024
Business Development Coordinator
Thomas, a Xometry Company
06.2019 - 05.2022
Business Development Representative
Thomas, a Xometry Company
07.2018 - 06.2019
Management Assistant
Enterprise Holdings
11.2015 - 07.2018
Management Trainee
Enterprise Holdings
06.2015 - 11.2015
Associate - Liberal Arts
Salem Community College
Bachelor of Science - Business Administration
North Greenville University
Similar Profiles
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
Anthony TaylorAnthony Taylor
Mail Handler at USPSMail Handler at USPS
Reginald SmartReginald Smart
Mailhandler at USPSMailhandler at USPS
Olatoundji BankoleOlatoundji Bankole
Accountant at USPSAccountant at USPS
Jordyn PanckeriJordyn Panckeri
Server at Baker's Waterstreet Bar & GrillServer at Baker's Waterstreet Bar & Grill