Steven Gervais
New Orleans,LA
Summary
Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with [Type] cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational [Language] skills. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
Overview
15
15
years of professional experience
Work History
Pastry Chef
Compass Group USA
08.2022 - 08.2022
- Processed customer orders and payment transactions.
- Packaged finished products for sale.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cut and shaped dough for pies, rolls and other pastries.
Executive Pastry Chef
WW2 Museum
04.2022 - 06.2022
- Maintained well-organized mise en place to keep work consistent.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Prepared French, Greek and [Type] pastries to meet customer order requirements.
- Oversaw purchasing, storage, and use of kitchen supplies.
Pastry Chef
American Queen Steamboat
06.2021 - 12.2021
- Processed customer orders and payment transactions.
- Packaged finished products for sale.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cut and shaped dough for pies, rolls and other pastries.
- Maintained well-organized mise en place to keep work consistent.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Baker
Compass Group USA
11.2019 - 09.2020
- Assisted in planning and running promotional events and campaigns.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed customer service operations, including taking orders and resolving complaints.
- Cleaned and maintained kitchen equipment and oven.
Pastry Chef
Sheraton Gateway Hotel
12.2011 - 02.2014
- Processed customer orders and payment transactions.
- Packaged finished products for sale.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cut and shaped dough for pies, rolls and other pastries.
- Maintained well-organized mise en place to keep work consistent.
- Determined baking times for various items.
Carpenter Foreman
Brand Scaffolding
08.2009 - 03.2010
- Communicated with stakeholders on job milestones.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Kept accurate records of materials used, employee timesheets, client issues and accident reports.
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
Executive Pastry Chef
Harrahs New Orleans
09.2007 - 01.2009
- Maintained well-organized mise en place to keep work consistent.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Prepared French, Greek and [Type] pastries to meet customer order requirements.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.1982
Skills
- Material Requirements Planning
- Microsoft Office
- Spreadsheet Tracking
- Product Wrapping and Packaging
- Special Requests
Timeline
Pastry Chef
Compass Group USA
08.2022 - 08.2022
Executive Pastry Chef
WW2 Museum
04.2022 - 06.2022
Pastry Chef
American Queen Steamboat
06.2021 - 12.2021
Baker
Compass Group USA
11.2019 - 09.2020
Pastry Chef
Sheraton Gateway Hotel
12.2011 - 02.2014
Carpenter Foreman
Brand Scaffolding
08.2009 - 03.2010
Executive Pastry Chef
Harrahs New Orleans
09.2007 - 01.2009
High School Diploma -
John Ehret High School