Steven Gibson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Incorporating Services Ltd
08.2019 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Title Examiner
Servaites Research Corporation
04.2013 - 08.2019
- Researched land records and property tax records directly tied to a specific parcel of land; researched probate documents, procured probate documents; examined property surveys and plat maps of subject properties; filed and researched ucc financing statements; abstracted information on deeds, mortgages, liens, legal documents and related information for title insurance companies; used public records to research titles to establish status of ownership and chain of title
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Excellent communication skills, both verbal and written.
- Improved title examination accuracy by conducting thorough document research and analysis.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Examined land records and identified potential problems with title search results.
- Researched ownership interests and liens on real estate properties.
- Utilized various online databases and public land records to verify ownership information.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Prepared property reports.
- Increased efficiency in the workplace by implementing organizational systems for managing case files and documentation.
- Provided clear explanations of findings during examinations, aiding clients in making informed decisions about their properties.
Education
Bachelors - Paralegal
University of Maryland
05.2000
Associates -
Prince George's Community College
06.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Prioritization
- Microsoft Office Suite
- Relationship building
- Computer proficiency
Additionalinformation
Military Veteran, Honorable Discharge, US Marine Corps
Timeline
Customer Service Representative
Incorporating Services Ltd
08.2019 - 09.2024
Title Examiner
Servaites Research Corporation
04.2013 - 08.2019
Associates -
Prince George's Community College
Bachelors - Paralegal
University of Maryland
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