Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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STEVEN GIL

Miami,FL

Summary

Dynamic Operator Supervisor at Supermix Concrete with a proven track record in team building and quality assurance. Successfully enhanced productivity through effective employee training and inventory management. Recognized for resolving operational issues swiftly, fostering a safe environment, and driving improvements that elevated customer service standards.

Overview

10
10
years of professional experience

Work History

OPEREATOR SUPERVISOR

SUPERMIX CONCRETE
MEDLEY, FL
01.2022 - Current
  • Assessed employee performance regularly and provided feedback to enhance productivity levels.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Evaluated current workflows and processes for potential improvements in efficiency and cost-effectiveness.
  • Coordinated daily production activities and ensured efficient utilization of resources.
  • Maintained production and quality documentation.
  • Directed and supervised staff performance.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Monitored quality assurance and safety standards to ensure compliance with company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Learned and followed safety and emergency procedures.
  • Provided leadership, direction, and training to staff members on proper operating procedures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Checked control panel and gauges during equipment operation.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Established production goals and objectives, monitored progress, and took corrective action as needed.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Resolved operational issues quickly and efficiently while maintaining a safe working environment.
  • Inspected finished products to verify conformity to quality standards.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completed routine maintenance and repair.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Cargo Agent

WFS Worldwide Flight Services
Miami, FL
01.2017 - 02.2022
  • Used scanners to track parcel information, condition or receipt.
  • Communicated effectively with truck drivers regarding pickup and delivery schedules.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Performed maintenance checks on vehicles used for transporting cargo.
  • Ensured accurate data entry into computer systems related to cargo tracking information.
  • Prepared reports summarizing daily activity related to cargo operations.
  • Provided customer service in accordance with company policies and procedures.
  • Organized freight according to destination requirements and established timelines for deliveries.
  • Assisted customers with cargo handling, loading, and unloading activities.
  • Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
  • Directed cargo loading to monitor even distribution of weight.
  • Monitored stock levels at warehouses and initiated replenishment orders when necessary.
  • Created labels that accurately identified packages by content type, origin and destination locations .
  • Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.

Cook Shift Leader

Dennys Restaurant
Miami, FL
02.2015 - 07.2018
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Oversaw the preparation of meals for special events and catering functions.
  • Inspected equipment and ensured it was properly maintained by kitchen staff.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Operated variety of kitchen equipment to measure and mix ingredients.
  • Reviewed food orders to verify accuracy before they were sent out.
  • Trained kitchen workers on culinary techniques.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Generated food production sheets to forecast product and volume requirements based on menu selections.
  • Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Trained new kitchen staff on cooking techniques and kitchen procedures.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Monitored kitchen equipment for functionality and coordinated necessary repairs or replacements.
  • Organized the work area for efficient functioning during shifts.
  • Trained new cooks on proper food handling techniques.
  • Developed and executed menu items, maintaining consistency with restaurant's culinary standards.
  • Served as lead cook, guiding and assisting training of less experienced cooks.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.

Education

HIGH SCHOOL

U.S INTERNATIONAL CHRISTIAN ACADEMY
Miami, FL
03-2025

Skills

  • Team building
  • Employee training
  • Quality assurance
  • Inventory management
  • Customer service
  • Time management

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

OPEREATOR SUPERVISOR

SUPERMIX CONCRETE
01.2022 - Current

Cargo Agent

WFS Worldwide Flight Services
01.2017 - 02.2022

Cook Shift Leader

Dennys Restaurant
02.2015 - 07.2018

HIGH SCHOOL

U.S INTERNATIONAL CHRISTIAN ACADEMY

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