Steven Gilbert
Eagle,MI
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
18
18
years of professional experience
Work History
Community Manager
Yes Communities
12.2022 - 01.2026
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Organized and led town-hall meetings to foster sense of community and gather feedback for continuous improvement.
- Facilitated communication between community members and upper management to address concerns effectively.
- Evaluated property conditions and recommended improvements.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Kept properties in compliance with local, state, and federal regulations.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Trained and mentored junior team members on best practices in community management and engagement techniques.
Property Manager
Superior Management Systems LLC
12.2021 - 10.2022
- Oversaw daily operations of multiple residential properties, ensuring compliance with regulations and standards.
- Developed and implemented leasing strategies to enhance tenant retention and satisfaction.
- Managed property budgets, optimizing expenses while maximizing revenue through effective financial oversight.
- Coordinated maintenance schedules, improving response times and enhancing overall property conditions.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Property Manager
LR Management
03.2012 - 03.2013
- Managed tenant inquiries and resolved issues to enhance resident satisfaction for two different properties.
- Coordinated property maintenance schedules, ensuring timely completion of tasks.
- Developed and implemented efficient leasing processes to increase occupancy rates.
- Analyzed market trends to inform strategic pricing and marketing decisions for properties.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Sales Consultant
Zeigler Ford
07.2013 - 10.2018
- Sales consultant for new and used vehicles.
- Assisted in checking in auction vehicles and trade-ins.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Helped maintain the lot display and vehicles through safety inspections and reconditioning.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
Fleet Manager / Sales Consultant
Tony Betten & Sons Ford
05.2008 - 04.2013
- Established relationships with vendors to secure favorable service agreements and pricing.
- Managed fleet maintenance schedules to ensure optimal vehicle uptime.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
Education
Bachelor of Science - Marketing/Business
Central Michigan University
Mount Pleasant, Michigan, MI12-1989
Skills
- Proficient in Microsoft Windows, Microsoft Office, Email, Internet, and web applications
- Extensive written and oral communication skills as well as strong organizational skills
- Daily operations management
- Tenant and eviction laws
- Community engagement
- Property inspections
- Resident relations
- Financial budgeting and reporting
- Staff training
- Vendor management
- Leasing and sales
- Conflict handling
- CRM software
- Customer service
- Problem-solving
- Maintenance
- Social media engagement
- Fair housing mandates
Timeline
Community Manager
Yes Communities
12.2022 - 01.2026
Property Manager
Superior Management Systems LLC
12.2021 - 10.2022
Sales Consultant
Zeigler Ford
07.2013 - 10.2018
Assistant Property Manager
LR Management
03.2012 - 03.2013
Fleet Manager / Sales Consultant
Tony Betten & Sons Ford
05.2008 - 04.2013
Bachelor of Science - Marketing/Business
Central Michigan University
HONORS AND ACTIVITIES
Ford Motor Company Master Certified Sales Professional, Ford Legend and Leaders 390/500 Award