STEVEN GILLESPIE

• Directed logistics initiatives, optimizing inbound and outbound capacity through seamless coordination with Supply Chain, Relay Operations Center, and Sales & Operations Planning teams. Managed processing of 1.5M inventory units monthly, consistently meeting customer demand and same day delivery targets.
• Led strategic enhancements in Sortation operations, increasing throughput by 18% (from 61 to 72 TPH) through space optimization, staffing improvements, and streamlined workflows resulting in $570,500 in cost savings over six months.
• Engaged cross-functional teams across Operations, Safety, Reliability & Maintenance Engineering (RME), Loss Prevention, IT, and HR. Unified efforts to enforce network standards, execute site-level projects, and elevate associate engagement through clear communication and resource accessibility.
• Expanded delivery capacity by 13% through facility space optimization, increasing staging locations from 369 to 417. This added 48 new staging positions, enabling an additional 262,080 package movements over six months, with each route averaging 35 shipments.
• Delivered year-over-year operational excellence across key metrics:
o Building TPH ↑ 6.55% ($31.1M savings)
o Inbound TPH ↑ 5.30%
o Outbound TPH ↑ 3.30%
o Sort TPH ↑ 7.61% (highest in sub-region)

• Led a high-impact process improvement initiative in the Sortation department, resulting in a 123% increase in throughput and a 122.46% expansion in capacity. Customer volume grew by 145%, supporting over 1,200 daily delivery routes and 1.1M monthly unit deliveries. Improvements drove a $1.3M reduction in Variable Cost Per Unit.
• Selected to support an underperforming site in the Southwest Region; delivered a comprehensive labor planning strategy including staffing tools, performance analysis, and on-site coaching. Within four weeks, site performance improved by 12%, with Inbound operations up 24%, Outbound up 8%, and Dispatch up 9%.
• Expanded inbound operational capacity by 67%—from 298K to 498K units weekly—by adding five dock doors. This initiative increased inventory fullness, reduced supply chain cancellations, and improved safety by alleviating congestion in the parking lot.
• Standardized injection package processing by implementing a second location, doubling flow capacity from 1,200 to 2,400 packages per hour. This directly enhanced on-time delivery performance and customer satisfaction.

• Designed and implemented short-, mid-, and long-term business planning strategies to optimize resource allocation and align operational budgets with organizational objectives.
• Owned budgeting and forecasting for $1.2M+ in operating expenses, supporting 15+ enterprise-level events annually while maintaining training and readiness metrics consistently above 90%.
• Served as Program Manager for eight high-impact initiatives within the company’s portfolio, driving execution through continuous research, policy alignment, and cross-functional collaboration.
• Elevated occupational certification rates from 35% to 95% in six months by identifying process gaps and streamlining enrollment workflows, significantly improving workforce capability and compliance.

• Developed and executed a $3.5M annual master training schedule, supporting 380 academic hours over a two-year cycle and maximizing departmental resource utilization.
• Designed and structured curriculum for 50 master lesson files, including instructor guides, student outlines, and presentations—enhancing training delivery for 300+ personnel across multiple departments.
• Led targeted training and staff development programs using classroom instruction, hands-on demonstrations, performance evaluations, and guided discussions, resulting in a 95% pass rate and significant uplift in workforce readiness.