Steven Gilliland
Carlisle,IA
Summary
Hard working professional with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
Work History
Equipment Operator
City of Des Moines, Iowa
Des Moines, IA
04.2021 - Current
- Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
- Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
- Transported material from one location to another using dump trucks and other vehicles.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
- Utilized GPS systems to accurately locate boundaries for excavation sites.
- Provided assistance in loading and unloading supplies from delivery trucks onto job sites when necessary.
- Assisted supervisors in preparing detailed reports related to completion of assigned jobs.
- Trained new employees in proper operation of heavy machinery according to company guidelines.
- Participated actively in weekly safety meetings held by the site manager.
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
Delivery/Sales
Mathison TriGas
Des Moines, IA
08.2018 - 04.2021
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Personal Trainer
Crunch Fitness
Napels, FL
04.2017 - 06.2018
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized group classes for small groups or large groups depending on client's preferences.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Assisted clients in setting realistic short-term and long-term goals.
- Assisted with the development of a new commission structure system.
- Assisted in developing strategies for optimizing sales performance through commission incentives.
Education
High School Diploma -
South Page High School
College Springs05-2008
Skills
- Worksite safety
- General Labor
- Regulatory Compliance
- Commercial construction experience
- Following project plans
- Heavy Equipment Operation
- Hazardous Materials
- Safety Compliance
- Team Communication
- Decision-Making
- Critical Thinking
- Attention to Detail
- CDL License
- Time management abilities
- Parts Welding
Timeline
Equipment Operator
City of Des Moines, Iowa
04.2021 - Current
Delivery/Sales
Mathison TriGas
08.2018 - 04.2021
Personal Trainer
Crunch Fitness
04.2017 - 06.2018
High School Diploma -
South Page High School
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