Steven Glanz
Tecumseh,NE
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Experienced with payroll management and compliance, ensuring accurate and timely payroll processing. Utilizes payroll software and meticulous attention to detail to prevent errors. Knowledge of regulatory requirements and financial reporting, ensuring consistent and reliable payroll operations.
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
OSHA compliance specialist with strong background in occupational safety and health regulations. Skilled in conducting thorough verifications, ensuring adherence to standards, and mitigating workplace hazards. Known for effective team collaboration and adaptability, driving consistent results and reliability in dynamic environments. Strong analytical skills, attention to detail, and excellent communication abilities.
Experienced with creating and facilitating impactful training sessions tailored to various learning styles. Utilizes innovative techniques to engage employees and enhance retention. Strong understanding of curriculum development and its application to real-world scenarios.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Self Employed
Self Employed Services
11.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Manager
M & D Auto service
01.2020 - 09.2020
- Costumer service and sales, distributing work to 6 techs threw out the day, scheduling and taking phone calls, coding and billing, inventory
Shop Manager
Firestone Complete Auto Care
01.2016 - 08.2019
- Shop manager sales service, scheduling costumer service, coding and billing, inventory, interviewing employees, distributing and running all work orders threw the shop.
Store Manager
T.O. Haas Tire & Auto
11.2002 - 06.2016
- Lots of billing and coding, inventory, scheduling, hiring and letting people go, (unfortunately). costumer service, making sure everybody is safe, did all safety meeting for osha meeting, had 7 employees under me and we brought store from $250,000 to $1.2 million when i left. made sure all employees were scheduled for the day to work smoothly and all additional manager duties.
Education
Certified Medication Aid License -
Beatrice state development center
High school diploma or GED - undefined
Business and Sales - Business
Southeast Community College
Lincoln, Nebraska, NE01-2002
General Studies - undefined
Norris High School
Firth, NE01.1996
Skills
- Mechanic experience
- Accounts payable management
- Heavy lifting
- Oil & gas
- Oracle
- Dealership experience
- Animal care
- Driving (3 years)
- Production planning
- Administrative experience
- Outdoor work
- Diesel engine repair
- Customer relationship management
- Mechanical knowledge
- Bookkeeping
- Customer service
- Interviewing
- Transportation management systems
- Patient assessment
- Distributed control systems
- Computer skills
- RF scanner
- Direct support
- Cash handling
- Care plans
- Warehouse management
- Childcare
- Materials handling
- Stocking
- Forklift
- Pallet jack
- Microsoft Excel
- Organizational skills
- Basic math
- Hotel experience
- Roll-off truck
- Paratransit
- Load & unload
- POS
- Microsoft Outlook
- Merchandising
- Negotiation
- Banking
- Behavioral health
- Working with people with autism
- B2B sales
- Auto estimating
- Oil change
- Vehicle maintenance
- Customer service management
- Microsoft Word
- Managing retail teams
- Brake repair
- Sales
- Information management
- Phone etiquette
- Auto service management
- Service writing
- Invoice payment processing
- Computer literacy
- Automotive service
- Promoting products
- Grammar Experience
- Records management
- Supply chain
- Accounting
- Research
- Team leadership
- Manager experience
- Office management
- Financial acumen
- Service technician experience
- Tire service
- Working with people with developmental disabilities
- Flatbed
- Warehouse experience
- Order picking
- Automotive repair
- Air brake
- Courier
- Tow truck
- Packaging
- Upselling
- Credit card payment processing
- GPS
- Cold calling
- Typing
- Operations management
- Healthcare management
- Filing
- Van driver
- Ohmmeter
- Complaint handling
- Cash register
- SAP ERP
- EDI
- Phone answering
- Human resources
- Staff training
- Suspension
- Pet care
- Office experience (10 years)
- Experience with children
- POS systems
- Shocks & struts
- Cherry picker
- Retail sales
- Inventory control
- Manufacturing
- Store management
- Processing cash transactions
- Productivity software
- Account management
- Profit & loss
- Front desk
- Dispatching
- Alignment
- Automotive diagnostics
- Shipping & receiving
- Attention to detail
- Sales goal setting
- Colleges/universities
- Multi-line phone systems
- Manual transmission
- Route driving
- Call center experience
- Maintenance management
- Sourcing
- Financial services
- Business development
- CRM software
- Calendar management
- Freight
- Shuttle driving
- Data collection
- Caregiving
- Applied behavior analysis
- Delivery driver experience
- Box truck
- QuickBooks
- Time management
- Math
- Accounts payable
Certification
- First Aid Certification
- Driver's License
- Forklift Certification
- Certified Quality Auditor
- Pallet Jack Certification
- Class D
- Firearms License
- Passenger Endorsement
- CPR Certification
Languages
English
Timeline
Self Employed
Self Employed Services
11.2020 - Current
Service Manager
M & D Auto service
01.2020 - 09.2020
Shop Manager
Firestone Complete Auto Care
01.2016 - 08.2019
Store Manager
T.O. Haas Tire & Auto
11.2002 - 06.2016
High school diploma or GED - undefined
General Studies - undefined
Norris High School
Certified Medication Aid License -
Beatrice state development center
Business and Sales - Business
Southeast Community College
I have several awards for sales,
Awards like top, store, top sales, presidents award, the chairman's award and several others.
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