Steven Godfrey
Wichita
Summary
Accomplished leader with a proven track record at Cricket Wireless, adept in customer service and problem-solving. Expert in driving team performance and enhancing customer satisfaction through innovative strategies, resulting in increased sales and client retention. Skilled in training and mentoring, demonstrating exceptional communication and organizational abilities.
Overview
12
12
years of professional experience
Work History
Store Manager
Cricket Wireless
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Cover Technician
Cover Care Llc
05.2020 - 11.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Small Business Banker
Wells Fargo
06.2017 - 05.2020
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
- Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
- Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
Sales Manager
Aaron's Sales and Lease
05.2013 - 06.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate Of Applied Business - Business
Barton Community College
Great Bend, KS05.2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Outstanding communication skills
Timeline
Store Manager
Cricket Wireless
11.2022 - Current
Cover Technician
Cover Care Llc
05.2020 - 11.2022
Small Business Banker
Wells Fargo
06.2017 - 05.2020
Sales Manager
Aaron's Sales and Lease
05.2013 - 06.2017
Associate Of Applied Business - Business
Barton Community College
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