Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Gomez

Lawrence,MA

Summary

Dynamic and results-driven professional with extensive experience in operations and sales, notably as an Assistant Store Manager at Hertz Car Rental. Excelled in relationship building and customer service, significantly enhancing client base and satisfaction. Skilled in decision-making and verbal communication, adept at leading teams to exceed sales targets through strategic planning and competitive negotiation.

Seasoned candidate operates variety of heavy machinery to perform stacking, lifting and moving functions. Comfortable in high-speed industrial environments and working with people of varying personalities and backgrounds. Dedicated to learning new tasks and trades.

Overview

7
7
years of professional experience

Work History

Forklift Operator

US Foods
12.2023 - 12.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Assistant Store Manager

Hertz Car Rental
02.2021 - 06.2023
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Built strong relationships with local businesses to generate referrals and expand client base.
  • Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
  • Coordinated repair requests from tenants with appropriate maintenance teams, ensuring timely completion of work orders.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Placed sales calls and handled sales for incoming customer calls.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Implemented stock control systems for monitoring and requisitioning supplies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Sales Associate

Ford Dealership
02.2018 - 01.2021
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.

Education

High School Diploma -

Lawrence High School
Lawrence, MA

Skills

  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Goal setting
  • Relationship building
  • Sales presentations
  • Customer service
  • Friendly and enthusiastic
  • Competitive
  • Lead follow up
  • Issue resolution

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Forklift Operator

US Foods
12.2023 - 12.2024

Assistant Store Manager

Hertz Car Rental
02.2021 - 06.2023

Sales Associate

Ford Dealership
02.2018 - 01.2021

High School Diploma -

Lawrence High School

Similar Profiles

CREATE PROFILE
Steven Gomez