Steven Gomez
Los Angeles,CA
Summary
Adept at enhancing customer experiences and solving complex HVAC challenges, I leveraged skills in refrigeration system evacuation and exceptional teamwork at Rebel Air Inc. Achieved notable customer satisfaction by personalizing service and efficiently resolving complaints, underscoring my dedication to excellence and technical proficiency in both front desk hospitality and technical support roles.
Overview
1
1
year of professional experience
Work History
Front Desk Hospitality
California Chicken Cafe
Los Angeles, CA
08.2024 - Current
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Resolved customer complaints in a professional manner.
- Offered customers carry-out service at completion of transaction.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Used suggestive selling techniques to promote add-on sales.
Apprentice HVAC
Rebel Air Inc
Pasadena, CA
07.2024 - 08.2024
- Troubleshot and maintained auxiliary equipment.
- Performed routine tasks such as measuring, cutting, and assembling materials.
- Communicated with management and customers at project completion and verified customer satisfaction with finished work.
- Moved construction materials by hand or various transport methods.
- Collaborated with other apprentices and team members on joint tasks and projects.
- Provided technical support to senior team members by researching solutions to problems.
- Helped in setting up job sites, including equipment and material layout.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Worked closely with mentors to understand project objectives.
Education
Associate of Science - HVACR
Los Angeles Trade Technical College
Los Angeles, CA08-2025
High School Diploma -
City Of Angels
Los Angeles, CA06-2024
Skills
- Refrigeration system evacuation
- Residential customer support
- Ventilation and air conditioning
- Indoor air quality
- Equipment installation
- Ductwork fabrication
- Small business HVAC repair
- Dedicated team player
- Soldering
References
References available upon request.
Timeline
Front Desk Hospitality
California Chicken Cafe
08.2024 - Current
Apprentice HVAC
Rebel Air Inc
07.2024 - 08.2024
Associate of Science - HVACR
Los Angeles Trade Technical College
High School Diploma -
City Of Angels
Similar Profiles
Evelyn ParedesEvelyn Paredes
Associate at California Chicken CafeAssociate at California Chicken Cafe
John Harvey VillanuevaJohn Harvey Villanueva
Separator at 85 Degrees Bakery CafeSeparator at 85 Degrees Bakery Cafe
Brian NelsonBrian Nelson
Kitchen Manager at California Chicken GrillKitchen Manager at California Chicken Grill