Steven Gonzales
Las Cruces,NM
Summary
Dynamic Sales/Finance Manager with a proven track record at Power Center INC, adept in developing sales strategies and enhancing financial analysis to drive revenue growth. Skilled in building strong customer relationships and fluent in Spanish, I excel in cross-departmental collaboration and persuasive negotiation, significantly boosting client satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Sales/ Finance Manager
Power Center INC
02.2008 - 04.2023
- Developed pricing strategies that optimized product margins while remaining competitive in the marketplace.
- Enhanced decision-making capabilities by providing insightful financial analysis as a senior leadership on a regular basis.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Facilitated cross-departmental communication by serving as a liaison between finance and sales teams, fostering a collaborative working environment.
Parts Counter Sales
Las Cruces Motor Sports
05.2005 - 02.2008
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
Education
Onate High School
Las Cruces, NM05.1999
Skills
- Rapport and relationship building
- Sales strategy development
- Operations
- Bilingual in Spanish
- Operating Procedures and Policies
Timeline
Sales/ Finance Manager
Power Center INC
02.2008 - 04.2023
Parts Counter Sales
Las Cruces Motor Sports
05.2005 - 02.2008
Onate High School
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