Steven Gonzales
Henderson
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and teamwork. Quick learner adept at managing cash flow operations and maintaining organization in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Buser/Food Runner
Boracha Mexican Cantina
Henderson
05.2024 - Current
- Delivered timely, efficient customer service by actively listening to client needs and resolving issues on first contact.
- Maintained cleanliness and organization of dining rooms to enhance guest experience.
- Assisted servers in delivering food promptly and accurately.
- Supported kitchen staff with food preparation and service tasks.
- Communicated effectively with kitchen staff to coordinate order timing.
- Provided assistance with clearing plates from tables after meals were completed.
- Replenished water glasses, chip baskets, condiments and other necessities during meal service.
Cashier/Drive-up
Target
Henderson
11.2023 - 05.2024
- Delivered orders efficiently to drive-up customers.
- Provided exceptional customer service to enhance experiences.
- Communicated effectively with guests to ensure satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
Smoothie Barista
Tropical Smoothie Cafe
Las Vegas
04.2023 - 08.2023
- Memorized over 50 menu items and crafted custom drinks for 70 to 200 customers per shift.
- Fulfilled diverse customer orders, including cold drinks, seasonal offerings, and over 30 food items.
- Delivered exceptional customer service while maintaining composure during peak hours.
- Managed cash flow operations totaling $2,000 to $10,000 per shift with precision.
- Operated blenders and other equipment safely and efficiently.
- Collaborated with team members to streamline workflow during peak hours.
Sales Associate
FootLocker
Las Vegas
01.2023 - 04.2023
- Ensure accurate inventory counts for over 200 items by counting stock and timely identifying any discrepancies
- Proactively assisted over 200 customers per shift by answering questions , providing merchandise expertise , processing orders and handling payments
- Maintained a clean and organized inventory and curated displays of rotating seasonal clothing
- Supported the opening and closing of each shift demonstrating leadership and punctuality
- Proactively stayed informed about FootLockers latest sales offering and signed 150+ customers up for loyalty programs
Lifeguard
Mandalay Bay
Las Vegas
05.2022 - 08.2022
- I worked within a team environment.
- Observed all guest activity in pool areas to ensure pool safety.
- Maintained all health, safety and sanitation standards at all times.
- Routinely inspected pool and surrounding areas, potential safety hazards, problems and maintenance or repair needs, and notify management.
- Provided emergency response or first aid as needed.
- Ensured the maintenance and adequate inventory of supplies as necessary, informed management when supplies were low.
- Maintained cleanliness of the pool deck, removed any debris, towels, or guest items that were on deck in a prompt and timely manner.
- Maintained company-issued uniform in good condition ;
Education
Community College of Southern NV
Henderson, Nevada07.2025
HS Diploma -
Coronado High School
Henderson, Nevada05.2024
Skills
- Strong work ethic
- Organizational skills
- Adaptability
- Team collaboration
- Customer service excellence
- Effective communication
- Quick learner
Certification
- Food Handlers
- First Aid and CPR - American Red Cross
Community Service
Catholic Charities of Nevada, Community Meal Volunteer, Las Vegas, Nevada, 2021-05, Present, Assisted in setup/breakdown, Served guests, Took dishes to breakdown stations, Took tickets, Sanitized tables, When Needed
Timeline
Buser/Food Runner
Boracha Mexican Cantina
05.2024 - Current
Cashier/Drive-up
Target
11.2023 - 05.2024
Smoothie Barista
Tropical Smoothie Cafe
04.2023 - 08.2023
Sales Associate
FootLocker
01.2023 - 04.2023
Lifeguard
Mandalay Bay
05.2022 - 08.2022
Community College of Southern NV
HS Diploma -
Coronado High School
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