Steven Gonzalez
Immokalee,Florida
Summary
I'm a fast learning person, responsible, tolerant, honest, etc..
Resourceful and adaptable supervisor and manager with over 5 years of experience in scheduling, staff training, protocol development and process improvements. Also team builder with expertise in employee engagement, customer relationship management. Customer focused leader seeking to leverage background into an assistant or operations manager role with a progressive organization. Qualified with 5 years in fast paced customer service and call center environments. Personable and professional under pressure. Bilingual Irrigation Technician with the knowledge needed for installing, maintaining and fixing sprinkler systems for commercial and residential clients. A smart individual working outdoors in all weather conditions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Leader
Juniper
Fort Myers, FL
01.2024 - Current
- Maintained plumbing systems by performing routine maintenance tasks such as replacing washers, repairing leaks, unclogging drains, and checking faucets for proper operation.
- Installed irrigation systems according to plans and specifications.
- Built retaining walls, decks, patios, walkways, and fences.
- Performed preventive maintenance on boilers, chillers, cooling towers, pumps, heat exchangers and related equipment.
- Provided support to team members in meeting project deadlines.
- Contributed to the development of strategies for improving team performance.
- Addressed customer inquiries by providing timely responses via email or telephone calls.
- Maintained accurate records of all irrigation system components, including timers, pumps, backflow preventers, pressure regulators.
Casino Cage Supervisor
Seminole Casino Immokalee
Immokalee, FL
11.2019 - Current
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Administered physical and digital filing systems, keeping records well organized and easily retrievable by team members.
- Huge amounts of cash operations.
- Produced professional and error-free letters, presentations and spreadsheets.
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained over 10 employees on best practices and protocol while managing teams to ensure optimal productivity.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Processed customer payments quickly and returned exact change and receipts.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Manager
Taco bell
immokalee, Florida
11.2017 - Current
- Managed with over 15 employees
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Recruited and trained new staff members and produced employee schedules.
- Did inventory matched cost-of-goods-sold reports.
- Supervised, developed and delegated tasks to employees.
- Did minor stuff like, Counts, stocking, labor hours, cleaning, etc..
- Servsafe Certificate
Car Wash Attendant
Ultimate Express Car Wash
Fort Myers, FL
12.2018 - 11.2019
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers, and tunnel.
- Inspected vehicles prior to selected service to identify any broken, missing or defective external parts.
- Exceeded customer product expectations by maintaining equipment to product quality products.
- Responsible for promoting safe and clean working environment.
- Managed work with little supervision.
Nightclub Manager
Stonehouse
Ciudad valles, San luis potosi, Mexico
05.2016 - 10.2017
- Devised unique events and special promotions to drive sales.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Resolved problems promptly and escalated larger concerns to management.
- Stocked displays with new and transferred merchandise.
- Delegated tasks to team members to optimize productivity.
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Analyzed costs and competitive retail strategy.
- Maximized employee morale and corrected performance issues according to established standards.
- Checked in deliveries and signed off on products received.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Adhered to quality expectations and standards.
- Interviewed, hired and trained new associates.
- Provided constructive suggestions and encouragement to employees.
- Provided prompt and dedicated customer service.
- 3 years of merchandising experience.
Private English Tutor
English International
ciudad valles, San Luis Potosi, Mexico
04.2016 - 10.2017
- Supplied accurate course and technique information.
- Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation for tutors.
- Cultivated professional relationships with guests through active response, dedicated assistance, improving customer retention by 95%.
- Assisted children by checking homework, quizzing on various subjects and helping with Grammar.
- Used discretion and sound judgement in using company materials and supplies.
- Developed class plans for students, meeting all district and statement requirements.
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
- Facilitated student test scores in the top 100% by teaching students standardized test information and techniques.
- Conducted 8 classes each week focused on different subjects.
Education
Accounting - Accounting And Business Management
Colegio De Bachilleres 06
Ciudad valles, San Luis Potosi Mexico4 2017
Skills
- Customer service-oriented
- Strong team contribution
- Solid communication skills
- Group environments
- Strong organizational skills
- Solid independent worker
- Customer service experience
- English/Spanish fluency
- Customer relations
- Customer service skills
- Basic math skills
- High school diploma
- Verbal communication
- Flexible and adaptable
- Safety standards training
- Food and beverage knowledge
- Guest and client satisfaction
- Following regulations
- Inventory monitoring
- Budgeting and cost control
- Team contribution
- Team building
- Problem solving
- Marketing and sales experience
- Purchasing stock
- Food safety understanding
- Works well under pressure
- Highly responsible and reliable
- Employee monitoring
- Inventory control
- Cleaning requirements
- Tax return filing
- Auditing
- Data Entry
- Data Management
- Troubleshooting
Certification
- SafeServ certification: Food Handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Crew Leader
Juniper
01.2024 - Current
Casino Cage Supervisor
Seminole Casino Immokalee
11.2019 - Current
Car Wash Attendant
Ultimate Express Car Wash
12.2018 - 11.2019
Manager
Taco bell
11.2017 - Current
Nightclub Manager
Stonehouse
05.2016 - 10.2017
Private English Tutor
English International
04.2016 - 10.2017
Accounting - Accounting And Business Management
Colegio De Bachilleres 06
- SafeServ certification: Food Handling
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