Steven Gonzalez
San Antonio,TX
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate Manager
Twin Liquors
03.2024 - Current
- Developed client rapport for better customer satisfaction and repeat business.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Lead Bartender
Otro @ Canopy Hotel
01.2021 - 11.2022
- Extensive classic craft cocktail knowledge and the ability to create made to order cocktails
- Elevated bar skills by learning new techniques and methods for crafting ingredients to utilize in drinks
- Weekly inventory and ordering responsibilities
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Beertender/counter person
B&D Ice House
01.2015 - 12.2019
- Counter person- Texas craft beer knowledge and bbq
Server
Il Sogno
01.2014 - 12.2015
- Extensive Italian wine knowledge was obtained during my time with them
Bar Manager
Kimura
01.2013 - 06.2015
- Developing a classic cocktail menu, creating recipes for specialty cocktails making special liqueurs, tinctures, and bitters products
- Ordering and taking inventory of all alcohol product on a weekly basis
- Responsible for making hand spun ice creams and sorbets
- Utilizing extra produce, herbs, and roots to make soda syrups
Front Waiter
Restaurant - Gwendolyn
01.2012 - 12.2014
- Responsible for learning and communicating a new menu daily, taking all orders, delivering all plates to diners, ringing all orders in, and collecting payment from all tables
- Back waiter- Responsible for setting the dining room in a formal fashion according to reservations for the night, clearing all plates after each course, and replacing all necessary silverware before the next course
- Washing and polishing all glassware and silverware used during service
- Expo- Responsible for ensuring consistency in plating, portion consistency, communicating ticket times and that all plates are delivered to the right guest
Bar Manager
Southtown, 101
01.2011 - 12.2012
- Responsible for ordering and taking inventory of all alcoholic products
- Making the weekly schedule
- Depositing daily revenue
- Maintaining the draft beer kegs and Co2 levels
- Creating a weekly specials menu
- Ensuring proper alcohol sales and consumption protocol was followed
- Inputting proper cost for liquor and beer into point of sales
- Maintaining a clean work environment
Bartender
The Friendly Spot Ice house
01.2009 - 12.2011
- Ringing up all alcohol sold, maintaining the keg cooler and stocking all beer, wine, and non alcoholic beverages
Server
Mon Thai
01.2006 - 12.2009
- Responsible for taking orders, entering them into the computer system, collecting payment for all guest checks
General Manager
Sushi Zushi
01.2001 - 12.2006
- Responsible for the downtown location
- Responsible for scheduling staff
- Bartending duties limited to mixing all alcoholic (liquor) drinks
- Nightly inventory of all alcoholic products
- Handling the daily deposits
- Dealing with any guest complaints
Education
Bachelors of science - biology
University of texas at San Antonio
San Antonio, TX01.2004
Bachelors of science - psychology
University of Texas at San Antonio
San Antonio, TX06.2002
Skills
- Bartending
- Serving Experience
- Busser
- Restaurant Experience
- Laboratory Experience
- Microbiology
- POS
Certification
- TABC, 03/23, 03/25
- Texas Food Handlers License, 03/23, 03/35
Awards
Winner of the 2012 Martini Pour Off, 06/12, Took first place in city wide martini pour off. Competed against bars like 1919 and Bohanan.
Timeline
Sales Associate Manager
Twin Liquors
03.2024 - Current
Lead Bartender
Otro @ Canopy Hotel
01.2021 - 11.2022
Beertender/counter person
B&D Ice House
01.2015 - 12.2019
Server
Il Sogno
01.2014 - 12.2015
Bar Manager
Kimura
01.2013 - 06.2015
Front Waiter
Restaurant - Gwendolyn
01.2012 - 12.2014
Bar Manager
Southtown, 101
01.2011 - 12.2012
Bartender
The Friendly Spot Ice house
01.2009 - 12.2011
Server
Mon Thai
01.2006 - 12.2009
General Manager
Sushi Zushi
01.2001 - 12.2006
Bachelors of science - biology
University of texas at San Antonio
Bachelors of science - psychology
University of Texas at San Antonio
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