Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Gonzalez

Immokalee

Summary

Manager with over 7 years of experience in staff training, protocol development, and operational efficiency. Proven ability to enhance customer satisfaction and employee engagement through effective team building. Bilingual irrigation technician skilled in sprinkler system installation and maintenance. Excels in high-pressure environments while maintaining exceptional service standards.

Overview

9
9
years of professional experience

Work History

Crew Leader

Juniper
Fort Myers
06.2023 - Current
  • Maintained plumbing systems by performing routine maintenance tasks, such as replacing pipes, repairing leaks, unclogging drains, and checking faucets for proper operation.
  • Installed irrigation systems according to plans and specifications.
  • Built retaining walls, decks, patios, walkways, and fences.
  • Performed preventive maintenance on boilers, chillers, cooling towers, pumps, heat exchangers, and related equipment.
  • Provided support to team members in meeting project deadlines.
  • Contributed to the development of strategies for improving team performance.
  • Addressed customer inquiries by providing timely responses via email or telephone calls.
  • Maintained accurate records of all irrigation system components, including timers, pumps, backflow preventers, and pressure regulators.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Would maintain and drive the company truck.
  • Able to lift 100 lbs.

Casino Cage Supervisor

Seminole Casino Immokalee
Immokalee
11.2019 - 12.2023
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Administered physical and digital filing systems, keeping records well organized and easily retrievable by team members.
  • Huge amounts of cash operations.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Trained over 10 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Car Wash Attendant

Ultimate Express Car Wash
Fort Myers
12.2018 - 11.2019
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers, and tunnel.
  • Inspected vehicles prior to selected service to identify any broken, missing or defective external parts.
  • Exceeded customer product expectations by maintaining equipment to product quality products.
  • Responsible for promoting safe and clean working environment.
  • Managed work with little supervision.

Manager

Taco bell
immokalee
11.2017 - 05.2018
  • Managed with over 15 employees
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Recruited and trained new staff members and produced employee schedules.
  • Did inventory matched cost-of-goods-sold reports.
  • Supervised, developed and delegated tasks to employees.
  • Did minor stuff like, Counts, stocking, labor hours, cleaning, etc..
  • Servsafe Certificate

Nightclub Manager

Stonehouse
Ciudad valles
05.2016 - 10.2017
  • Devised unique events and special promotions to drive sales.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Resolved problems promptly and escalated larger concerns to management.
  • Stocked displays with new and transferred merchandise.
  • Delegated tasks to team members to optimize productivity.
  • Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
  • Analyzed costs and competitive retail strategy.
  • Maximized employee morale and corrected performance issues according to established standards.
  • Checked in deliveries and signed off on products received.
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Adhered to quality expectations and standards.
  • Interviewed, hired and trained new associates.
  • Provided constructive suggestions and encouragement to employees.
  • Provided prompt and dedicated customer service.
  • 3 years of merchandising experience.

Private English Tutor

English International
ciudad valles, San Luis Potosi
04.2016 - 10.2017
  • Supplied accurate course and technique information.
  • Tracked software bugs and detailed all information regarding findings and resolution techniques in documentation for tutors.
  • Cultivated professional relationships with guests through active response, dedicated assistance, improving customer retention by 95%.
  • Assisted children by checking homework, quizzing on various subjects and helping with Grammar.
  • Used discretion and sound judgement in using company materials and supplies.
  • Developed class plans for students, meeting all district and statement requirements.
  • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
  • Facilitated student test scores in the top 100% by teaching students standardized test information and techniques.
  • Conducted 8 classes each week focused on different subjects.

Education

High School Diploma -

Colegio De Bachilleres 06
Ciudad valles, San luis potosi Mexico
05-2017

Skills

  • Customer service oriented
  • Strong team contribution
  • Strong organizational skills
  • Solid, independent worker
  • Customer service experience
  • English/Spanish fluency
  • Customer relations
  • Basic math skills
  • High school diploma
  • Flexible and adaptable
  • Safety standards training
  • Food and beverage knowledge
  • Guest and client satisfaction
  • Irrigation system installation
  • Plumbing maintenance
  • Equipment maintenance
  • Team building
  • Problem solving
  • Marketing and sales experience
  • Purchasing stock
  • Food safety understanding
  • Works well under pressure
  • Highly responsible and reliable
  • Employee monitoring
  • Inventory control
  • Auditing
  • Data Entry
  • Troubleshooting
  • Vehicle operation
  • Route planning

Timeline

Crew Leader

Juniper
06.2023 - Current

Casino Cage Supervisor

Seminole Casino Immokalee
11.2019 - 12.2023

Car Wash Attendant

Ultimate Express Car Wash
12.2018 - 11.2019

Manager

Taco bell
11.2017 - 05.2018

Nightclub Manager

Stonehouse
05.2016 - 10.2017

Private English Tutor

English International
04.2016 - 10.2017

High School Diploma -

Colegio De Bachilleres 06

Similar Profiles

CREATE PROFILE
Steven Gonzalez
Want your own profile? Build for free at Resume-Now.com