Steven Gorynski
Burlington
Summary
A visionary customer relationship manager with a proven track record of accelerating revenue growth through customer advocacy, health, and retention. Passion for improving the customer experience, solving problems, and leading collaboration across teams. Proven strengths in project management, problem solving, and contract negotiation. Desires a fast-paced work environment focused on cross-functionality.
Overview
19
19
years of professional experience
Work History
Sr. Strategic Customer Success Manager
BlackDuck Software, Inc.
10.2024 - Current
- Increased adoption across entire portfolio between 7 products and services while achieving +100% quota
- Drove business objectives thru customer advocacy, adoption, and feedback
- Oversaw technology strategy and worked cross-functionally to manage technology vendor relationships
- Streamlined processes between Finance, Legal, and Operations
- Designed QBR programs across entire CSM organization
- Published two customer success case studies, webinars, and podcasts with enterprise customers
Sr. Enterprise Customer Success Manager
Synopsys
01.2019 - 10.2024
- Achieved over 91% quota in 2020 and 130% in 2021
- Renewed and grew over 45 accounts for our 6 tools, solutions, and services
- Grew accounts by 18% and secured several multi-year contracts
Sr. Customer Relationship Manager
LogMeIn
09.2018 - 10.2019
- Overall responsibility for post-sale customer relationship with Enterprise level clients
- Develop and execute success plan that outlines how LogMeIn will be addressing their critical needs both immediately and in the future – including metrics for success
- Managed renewal and upsell business with 2.5 million quota attainment, achieved 90% in renewal rate
- Conducted online training sessions to new clients and led onboarding process to ensure success rate
- Establish trusted advisor relationships with key customer stakeholders to drive further value and product adoption
- Lead solution development efforts that best address customer needs, while working cohesively with professional services and other company personnel to ensure smooth onboarding and deployment
Senior Client Support Analyst – SCM
FinancialForce
11.2016 - 08.2018
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Managed Customer Relationships with a focus on health, renewal, and growth
- Work with customers, consultants, and partners to understand the needs and expectations and to direct them to the proper solution in a timely manner
- Highest Customer Satisfaction rating in Support group (4.94/5.0) for 3 consecutive quarters
- Top 10% in Average Time to Solution
- Serve as point of contact for customer investigations and troubleshoot or solve basic as well as complex customer incidents
Supply Chain Analyst
New Balance
10.2012 - 11.2016
- Manage execution of our customers supply processes to optimize inventory goals, service targets, and also drive improvements with the implementation of planning tool enhancements
- Implemented MRP/ERP systems, trained colleagues, point-of-contact and SME on supply chain software and systems
- Created a cross-functional reporting system which has led to shortened lead times for QTM footwear and increased visibility among development, engineering, planning, and IT
Raytheon IDS
03.2006 - 10.2011
Education
M.B.A. - Supply Chain Management
Northeastern University
Boston, MA01.2012
B.A. - Supply Chain Management and communications
Arizona State University
Tempe, AZ01.2005
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Customer Advocacy
Timeline
Sr. Strategic Customer Success Manager
BlackDuck Software, Inc.
10.2024 - Current
Sr. Enterprise Customer Success Manager
Synopsys
01.2019 - 10.2024
Sr. Customer Relationship Manager
LogMeIn
09.2018 - 10.2019
Senior Client Support Analyst – SCM
FinancialForce
11.2016 - 08.2018
Supply Chain Analyst
New Balance
10.2012 - 11.2016
Raytheon IDS
03.2006 - 10.2011
B.A. - Supply Chain Management and communications
Arizona State University
M.B.A. - Supply Chain Management
Northeastern University
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