Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEVEN GOUGH

West Valley City,UTAH

Summary

Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Process Operator / Supervisor Enabler

Frito Lay
10.2019 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed inspections and routine maintenance on equipment.
  • Set up machines to start production cycles and controlled machine settings.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Worked outside in all weather conditions.

Sales Manager

General Distributing
04.2016 - 07.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.

Produce Manager

Super Savers
03.2013 - 04.2016
  • Coached and mentored new team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Assisted customers with produce questions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Selected items for specials and marked down items to reduce losses.
  • Purchased produce following guidelines of marketing plan.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Merchandising Sales Manager

Swire Coca-Cola
02.2010 - 03.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Built relationships with customers and community to establish long-term business growth.
  • Handled ordering and inventory to optimize efficient profit and sales.


Dairy Manager

Albertsons
08.2007 - 01.2010
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Delegated tasks and gave direction to team of 4 employees within dairy department.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Wrote and improved SOPs to maintain consistency across shifts and work areas.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.

Key Person

Harmons Grocery Store
06.2005 - 07.2007
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Education

High School Diploma -

Auburn Riverside High School
Auburn, WA
06.1997

Skills

  • Maintaining Clean Work Areas
  • Inspections and Reviews
  • Inventory Management
  • Lockout and Tagout Processes
  • Loading and Unloading
  • Work Orders
  • Hand-Eye Coordination
  • Equipment Operations
  • Customer Service
  • Customer Satisfaction
  • Work Scheduling
  • Continuous Improvements
  • Daily Logs
  • Teamwork and Collaboration
  • Operational Support
  • Process Inspections
  • Attention to Detail
  • Warehouse Operations
  • Production Positions
  • Production Work
  • Job Specifications
  • Production Logs
  • Developing Operational Improvements
  • Material Handling
  • Inventory Accuracy
  • Health and Safety Procedures
  • Quality Processes
  • Operational Efficiency
  • Operational Management
  • Effective Communication
  • Retail Industry Experience
  • Waste Reduction
  • Corrective Actions
  • Problem Anticipation and Resolution
  • Operational Excellence
  • Troubleshooting

Timeline

Process Operator / Supervisor Enabler

Frito Lay
10.2019 - Current

Sales Manager

General Distributing
04.2016 - 07.2019

Produce Manager

Super Savers
03.2013 - 04.2016

Merchandising Sales Manager

Swire Coca-Cola
02.2010 - 03.2013

Dairy Manager

Albertsons
08.2007 - 01.2010

Key Person

Harmons Grocery Store
06.2005 - 07.2007

High School Diploma -

Auburn Riverside High School

Similar Profiles

CREATE PROFILE
STEVEN GOUGH