Steven Gradillas
Goodyear,AZ
Summary
Accomplished leader with expertise in warehouse operations and customer service, previously at Orbis/Menasha. Proven track record in enhancing workflow efficiency and team performance. Skilled in inventory management and team building, driving a 20% reduction in errors. Adept at fostering positive workplace culture and aligning operations with business objectives.
Experienced with overseeing all facets of warehouse operations, including inventory management and logistics coordination. Utilizes effective communication and leadership to ensure seamless workflow and team cohesion. Track record of maintaining high safety standards and operational efficiency.
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Supervisor of Warehouse
Orbis/Menasha
Goodyear, AZ
12.2023 - Current
- Oversaw daily warehouse operations to ensure efficient inventory management and distribution.
- Trained and mentored staff on safety protocols and equipment handling procedures.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Managed scheduling of shipments, optimizing delivery timelines and resource allocation.
- Conducted regular audits of inventory levels, ensuring accuracy and compliance with standards.
- Collaborated with cross-functional teams to align warehouse activities with overall business objectives.
- Analyzed performance metrics to identify areas for operational enhancements and cost reduction initiatives.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
Team Lead WH Deals, Cust. Returns, Problem Solve
Amazon
Phoenix, AZ
12.2017 - 12.2023
- Oversaw daily team operations, ensuring consistent workflow and adherence to safety standards.
- Mentored junior staff, enhancing their skills and promoting a collaborative work environment.
- Implemented process improvements that increased team efficiency and reduced operational delays.
- Coordinated project timelines, aligning resources to meet critical deadlines and objectives.
- Developed training materials, facilitating onboarding for new team members and optimizing knowledge transfer.
- Led regular team meetings, fostering open communication and addressing challenges proactively.
- Evaluated team performance metrics, identifying areas for improvement to enhance productivity levels.
- Streamlined reporting processes, ensuring accurate data collection for operational decision-making.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Floral Designer/ Delivery Driver
Three G's Flowers
Casa Grande, AZ
07.2015 - 12.2017
- Designed unique floral arrangements tailored to customer preferences and special occasions.
- Collaborated with clients to conceptualize event themes and floral displays for weddings and corporate events.
- Managed inventory of flowers and supplies, ensuring freshness and availability for daily operations.
- Trained junior designers in techniques for arrangement creation and customer service best practices.
- Developed strong vendor relationships to source high-quality blooms at competitive prices, enhancing product offerings.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Prepared potted plants and bouquets based on customer requirements.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
- Trained new drivers on best practices for customer service and safety protocols.
- Managed inventory of floral products, ensuring availability for timely deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Manager of Customer Service
Target
San Bernardino, CA
02.2008 - 11.2014
- Led customer service team to enhance operational efficiency and improve overall satisfaction.
- Developed training programs for new team members, fostering skill development and consistency in service delivery.
- Implemented feedback systems to gather customer insights, driving continuous improvement initiatives.
- Streamlined communication processes between departments, ensuring timely resolution of customer inquiries.
- Mentored junior staff, promoting a culture of excellence and accountability within the team.
- Coordinated cross-functional projects to enhance customer experience, aligning with corporate objectives.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Reviewed associate performance to identify training needs.
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
- Balanced multiple priorities in a fast-paced environment, consistently meeting deadlines while maintaining high levels of customer satisfaction.
- Managed escalated customer concerns with professionalism, empathy, and tactful negotiation skills that resulted in satisfactory resolutions for all parties involved.
- Collaborated with cross-functional departments to address customer issues holistically, ensuring quick resolutions and overall satisfaction.
- Promoted a positive work environment that encouraged open communication between team members, leading to higher levels of employee engagement.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Business
Los Angeles Community College
Los Angeles, CAHigh School Diploma -
Venice High School
Venice, CA01-1987
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Hiring and training
- Problem-solving
- Employee safety
- Mentoring and training
- Staff supervision
- Staff management
- Safety standards
- Team building and leadership
- Employee scheduling
- Team coaching
- Coaching and motivation
- Supplies inventory
- Goal setting
- Quality management
- Verbal and written communication
- Employee team supervision
- Storage management
- Warehouse organization
- Daily operations management
- Worker supervision
- Customer service
- Work Planning and Prioritization
- Critical thinking
Timeline
Supervisor of Warehouse
Orbis/Menasha
12.2023 - Current
Team Lead WH Deals, Cust. Returns, Problem Solve
Amazon
12.2017 - 12.2023
Floral Designer/ Delivery Driver
Three G's Flowers
07.2015 - 12.2017
Manager of Customer Service
Target
02.2008 - 11.2014
No Degree - Business
Los Angeles Community College
High School Diploma -
Venice High School