Steven Grady-Smith
Belville,North Carolina
Summary
Friendly Skycap adept at helping travelers with luggage and associated items. Knowledgeable about airport and airline policies, mobility requirements and special access procedures. Looking for a long-term position with room for advancement. Background includes working at the fast-paced ILM airport. Proficient in curbside support, check-in assistance and boarding pass requirements.
Overview
2
2
years of professional experience
Work History
Skycap
Pacific Aviation/SAS
07.2022 - 07.2023
- Lifted items in excess of [Number] pounds on regular basis.
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Stayed up to date with latest airport, security and airline regulations and policies.
- Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs and car seats.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
Sandwich Artist
SUBWAY®Restaurants
08.2021 - 05.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
E.A. LANEY HIGH SCHOOL
WILMINGTON06.2023
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- G-Suite
Timeline
Skycap
Pacific Aviation/SAS
07.2022 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
08.2021 - 05.2022
High School Diploma -
E.A. LANEY HIGH SCHOOL
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