Steven Grant
Management
Bessemer City,North Carolina
Summary
Talented leader and analytical problem-solver with over 10 years of experience successfully managing front-line installation operations and warehouse duties. Coordinate resources and staff to handle any requirement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Utility Supervisor
Buckeye Fire Equipment
Kings Mountain, NC
10.2021 - Current
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
- Managed efficient teams of up to 75 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Trained new employees to improve efficiency of department and cultivate productive work atmosphere.
- Monitored product quality and communicated necessary improvements to Team Leads.
- Completed weekly payroll through PayCom system.
- Learned different departments, operations, and production of several different products.
- Plant shut down, and start up.
- Forklift Certified.
Salesman
DryPro
Belmont, NC
01.2021 - 08.2021
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
Comfort Advisor
GSM Services
Gastonia, NC
10.2015 - 01.2021
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Set up new contracts for products and services and coordinated transition to installation team.
- Employed required company scripts and personal expertise to make consistent sales.
- Visited prospective customers across a 60 mile radius to demonstrate products and answer questions.
- Maintained closing rate over 35% with dedicated prospecting and exceptional customer relations skills.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
- Engaged customers with friendly conversation to uncover needs and build trust.
Warehouse Manager
Texsource Screen Print Supply
Kings Mountian, NC
08.2010 - 09.2015
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
Education
No Degree - Business Administration
Garder-Webb University
Boiling Springs, NCHigh School Diploma -
Kings Mountain High School
Kings Mountain, NC06.2004
Skills
- Maintaining Clean Work Areas
- Service Quality
- Policy and Procedure Writing
- Personnel Skill Assessments
- Job Prioritizing
- Production Targets
- Work Estimation
- Worker Training
- Visual Inspections
- Mathematical Calculations
- Analytical and Critical Thinking
- Adaptability and Flexibility
Spending time with the family, and going on camping trips.
Outside of work, I'm very passionate about spending time with my family. Making sure all there needs are met. For fun we enjoy going on camping trips to different state parks and locations throughout North Carolina and South Carolina.
Timeline
Utility Supervisor
Buckeye Fire Equipment
10.2021 - Current
Salesman
DryPro
01.2021 - 08.2021
Comfort Advisor
GSM Services
10.2015 - 01.2021
Warehouse Manager
Texsource Screen Print Supply
08.2010 - 09.2015
No Degree - Business Administration
Garder-Webb University
High School Diploma -
Kings Mountain High School
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