STEVEN GREEN
Norfolk,Virginia
Summary
Accomplished Federal Police Officer with a proven track record of enhancing public safety and customer satisfaction at the Department of Defense. Skilled in complaint resolution, adept at fostering community relationships and implementing effective security protocols. Demonstrated success in staff training and problem-solving, and significantly improving operational efficiency. As a Customer Service Representative, top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty, customer satisfaction, and rapport.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Federal Police Officer
Department Of Defense
08.2019 - Current
- Enhanced public safety by conducting thorough patrols and responding promptly to emergency situations.
- Assisted in crime prevention efforts through diligent surveillance and collaboration with community members.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Police Officer
Portsmouth Police Department
06.2018 - 07.2019
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Master at Arms
United States Navy
01.2011 - 08.2017
- Enhanced security protocols by conducting thorough inspections and implementing new procedures.
- Streamlined incident reporting for improved response times and increased overall safety.
- Maintained a safe environment with regular risk assessments and appropriate corrective actions.
- Developed strong working relationships with local law enforcement agencies, resulting in successful joint operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Business Administration
ECPI University
Virginia Beach, VA01.2026
Skills
- Complaint resolution
- Problem-solving abilities
- Microsoft Outlook
- Team Development
- Staff Training
- Customer Service
- De-Escalation Techniques
- Active Listening
- Call center experience
- Staff education and training
- Filing
- Client Relations
Affiliations
- ILL. 33rd Degree Mason of St James Supreme Council
Certification
- Certified Federal Police Officer, Federal Law Enforcement Training Facility (FLETC)
- Certified Field Training Officer, Department of Defense
- Emergency Vehicle Operator (EVOC)
- Standard Field Sobriety Test (SFST) Certification
- Certified DCJS Intoxilizer Operator
Timeline
Federal Police Officer
Department Of Defense
08.2019 - Current
Police Officer
Portsmouth Police Department
06.2018 - 07.2019
Master at Arms
United States Navy
01.2011 - 08.2017
Bachelor of Science - Business Administration
ECPI University
- Certified Federal Police Officer, Federal Law Enforcement Training Facility (FLETC)
- Certified Field Training Officer, Department of Defense
- Emergency Vehicle Operator (EVOC)
- Standard Field Sobriety Test (SFST) Certification
- Certified DCJS Intoxilizer Operator
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